Sales Jobs at Soila, Airtel Tanzania PLC and ABSA Bank Tanzania Limited

JOB DETAILS:
Sales and Marketing

Qualification
• Bachelor degree/Diploma in marketing business or related field
• Knowledge of modern marketing techniques
• Proven work experience as a sales and marketing (not less than 2 years)
• High level communication and net working skills
• A passion for sales
• Understanding of Commercial trends and marketing strategies
• Good project management skills
• Excellent interpersonal skills
• Ability to work well under pressure


JOB DETAILS:
Airtel Tanzania PLC wishes to recruit for a SMB Sales Executive -Highland Region. The role reports to the SMB Channel Manager in Enterprise Business Department. He/She will be responsible to Acquire quality business customers to contribute towards the Organisation’s acquisition targets for Gross Adds – Voice (postpaid/Manual top)/ Data – Fixed and mobile. Acquisitions from competition and new entrants in the market

The Role Holder duties will include but not limited to:
• Capture Businesses from Competition/ new entrants in the market.
• Establish an evolving target list of organizations not in Airtel Tanzania’s books – new entrants or from competitors
• Plan Effective and Call Plans
• Understand the needs of the prospective customers
• Create and do sales presentations to match company’s products/services with identified needs
• Provide solutions to products/services through face-to-face contact
• Write and follow up on Tenders and proposals.
• Knowledgeable of Airtel Tanzania’s products/services to facilitate sales efforts
• Maintains sales records and prepares sales reports
• Increase share of wallet
• Maximizing the number of products and services sold to the existing by introducing solutions
• Alerts client to new or improved product/services
• Contacts and visits existing customers to determine
• Minimize debts
• Work with contact person and proactively keep the account debts to a minimum.
• Be innovative
• Minimize churn at account level
• Suggest products and or services to be developed with marketing department.
• Determine ways to differentiate from competitors
• Work with management to identify up sell opportunities
• Maintain a regular schedule of contact
• Cement relationship with clients
• Assist marketing with design and promotional strategies

Academic and Qualifications and Experience:
• University degree in business, sales, marketing, or equivalent qualification
• 3 -5 years’ experience in sales experience specifically from SME’s preferably from Telecoms and ISP’s
• Excellent Report writing skills
• Proficient in English and Swahili
• Self-motivated, enthusiastic, energetic
• Confident, assertive with good negotiation skills

Competencies and Behavior:
• Able to operate in a performance driven organization
• Good organizational and teamwork skills
• Self-motivated, enthusiastic, energetic
• Attention to detail
• Confident, assertive with good negotiation skills
• Excellent time Management Skills
• Customer-centric


JOB DETAILS:
To be a point of face-to-face customer contact within the Banking Hall and responsible for end-to-end customer sales and service activities with specialist requirements.

Main accountabilities and approximate time split
• Business Management
• Opening Current a variety of specialist products depending on role holder’s specialism.
• Complete follow-up paperwork and undertake administration activities to ensure effective, efficient, and compliant operation of the branch.
• Liaison with the Personal Lending/Credit Scoring Team
• Maintain statistics and monitor progress of target reporting
• Work closely with the Corporate Banking Relationship Managers / Customer Advisors / other specialists on negotiating deals with potential customers.
• Develop, ensure implementation and review methods of improving operational efficiency / products within specialism.
• Service Management
• Building relationships with existing customers in order to pro-actively anticipate and address future customer needs and identify sales opportunities.
• Undertake customer servicing initiatives/requirements for face-to-face customers to pre-determined service standards
• Provide guidance and support on operational matters to specialist customers within own portfolio.
• Be the first point of contact /escalation/resolution for customer issues
• Monitor and influence achievement of agreed service standards with Operations & IT, Retail Credit Risk and Corporate
• Closely liaise Corporate Relationship Manager’s to ensure proper preparation of tender documents to new clients, agree terms and conditions of scheme loans etc.
• Monitor systems and operational standards to ensure high quality service levels.
• Conduct customer care visit with Corporate Relationship manager’s to better understand customer’s needs after generation of sales leads by Corporate Relationship Managers
• Analyse customer issues, queries, complaints to determine root cause and deliver tactical and strategic improvements to service
• Gather customer opinions on service and service quality levels business
• Risk and Controls Objectives
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
• Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
• Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
• Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
• Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable
• All mandatory training completed to deadline
• Be seen/heard doing/being…………
• In an Operations context:
• Maintaining a current understanding of customer needs, emerging trends, sales and servicing best practice, etc., sharing it with colleagues and applying it to day-to-day operations.
• Supporting, and where appropriate leading, effective client meetings; understanding and owning the customer’s goals, promoting the full range of Absa products, and continuously developing long-term loyalty to the brand.
• Planning and effectively managing their schedules and time to invest in high value activities, building in buffer zones to cover ad-hoc activities.
• In a People context.
• Actively seeking feedback on their own performance from others and taking action to develop and improve their own capabilities.
• Actively contributing to the development of a “team culture” across the Branch, including the Specialist sales teams.
• Being responsive to colleague queries and requests for support.
• Have the following impact on………….
• Customers:
• Experience a consistently high standard of well-integrated customer service across all Network and Specialist propositions.
• Feel important, appreciated and that their needs are understood.
• Feel confident that Absa can make and save their money.
• Will readily sign up to appropriate, additional Absa’ products and services when offered and will recommend others to Absa based on their experience.
• Colleagues:
• Collaborate with him/her routinely and naturally and treat them as a valued member of the Branch team.
• Demonstrate confidence in the role holder as a colleague.
• The Business:
• See a motivated, high performing Branch team, working as one with their branch and operations colleagues, to achieve, and often beat, their plans and goals.

Knowledge, Expertise and Experience
• Education
• Higher Diplomas: Business, Commerce and Management Studies (Required)
• Experience
• Operated in a customer facing role where service is paramount
• Experience in a sales environment
• Has experienced a target driven role

Skills & Competencies
• Commercial Awareness
• Building Relationships quickly
• Effective interpersonal skills (effective questioning and active listening)
• Service Excellence
• Personal Drive
• Ability to plan and organize
• Adaptable to change