Customer Service Officer job at TotalEnergies
Job Description
• HSEQ: Respect of the Golden rules and all the HSE rules and standards of TotalEnergies by all the staff, contractors, customers…
• Receive and process fuel orders
• Ensure customer orders are executed and delivered on time as per D+2 procedure.
• Prepare and submit customer statements immediately after every end of month.
• Reconcile customer accounts whenever necessary.
• Follow-up the payments and ensure credit customers are within terms.
• Follow-up the opening of new customer accounts.
• Follow-up reversals, debit/credit notes for customers whenever necessary.
• Create and maintain customer records and files. Ensure the following records are available; Customer orders, payment details, debit/credit notes, statements, correspondence and any other record as directed by Head of Department.
• Participate in any marketing activity that improve the sales and profitability of the company
Deadline of this Job: 23 July 2022
Job Description
• HSEQ: Respect of the Golden rules and all the HSE rules and standards of TotalEnergies by all the staff, contractors, customers…
• Receive and process fuel orders
• Ensure customer orders are executed and delivered on time as per D+2 procedure.
• Prepare and submit customer statements immediately after every end of month.
• Reconcile customer accounts whenever necessary.
• Follow-up the payments and ensure credit customers are within terms.
• Follow-up the opening of new customer accounts.
• Follow-up reversals, debit/credit notes for customers whenever necessary.
• Create and maintain customer records and files. Ensure the following records are available; Customer orders, payment details, debit/credit notes, statements, correspondence and any other record as directed by Head of Department.
• Participate in any marketing activity that improve the sales and profitability of the company
Candidate profile
• University degree in Business Administration/Marketing/Engineering
• Minimum of two years work experience and preferably in petroleum industry
• Knowledge in MS Office package
Deadline of this Job: 19 July 2022
The position is responsible for handling all customer relations and queries regarding their shipments on CMA CGM vessels the agency. Customer service role is to serve the customer in all queries and keep them well informed on all customer care related matters. This includes sending timely customer advisories, handling exception requests, managing delays at PTS, booking cancellations, dispute coordination, follow up on and closure, customer education on e-commerce transactions and making periodic customer on-site visits. Core responsibility is to ensure manage customer relations with regards to customer care related issues, enhance customer satisfaction and information flow. Main tasks and Responsibility
• Customer Service Tasks
• Managing email/phone response on customer service email queues to ensure timely response to internal and external customers as per company SOPs.
• Attending face to face/ virtual meetings with customers and commercial account owners to address any issues raised and to educate customers on CMA CGM e-commerce /VAS products
• Sending out timely and professional customer advisories while maintaining a clean data base of all customer contacts (emails, telephone numbers, profiles, contact persons and office locations)
• New partner code creation and updating general contacts in LARA in line with SOPs.
• Manage Vesse/Voyage changes and customer communications; have a list of impacted containers, follow up for update of JLs, send advisory about the change, send a confirmation all updates complete to customer care manager and other relevant stakeholders.
• Transhipment /DIT requests follow up; extract reports on cargo delayed at transhipments, request status, push for loading within sold transit times, identify sensitive shipments to flag them as hot box, follow up on customers priority requests at PTS, advice/educate customers and update charges applicable.
• Manage Cancellation process for bookings; Ensure booking cancellation fees/detention are notified to the customer and invoiced, request container to be unassigned for cancelled bookings post invoicing.
• Coordinate with Centralized Cargo readiness and booking desks in case of short shipments/ local cargo shut outs in order to send advisories to the affected customers immediately post vessel sail reconciliation is completed.
• End to end follow up on Re-export of import container requests; OBLs surrender, authorization letters, customs approval, equipment approval, update of REX tracking move, re-export booking creation, adding container and moves, D&D invoicing and local charges collection, handling customs and equipment rejections and timely daily updates to the consignee/shipper/booking party.
• Follow up with consignees on collect charges acceptance at POD KEMBA and timely notifying POLs on outcomes.
• Follow up on other department queries to Customer care to ensure end to end resolution.
• Proactive customer service process improvement and adoption of new process/tools roll outs to enhance efficiency and productivity.
• Strict adherence and compliance with SOPs, CMA CGM Group processes & policies and local authority requirements and deadlines.
• Dispute Coordinator for the agency
• Define and categorize disputes and complaints
• End to end follow up on disputes: receive disputes, investigate, coordinate with all stakeholders for fast resolution.
• Timely credit note issuance for resolved disputes.
• Perform and report root cause analysis on disputes: identify root causes and record them, check for repetitive trends and report to management.
• Take the lead to organize weekly dispute management meeting with all stakeholders to keep track on resolution.
• Timely escalation of complex complaints keep log/input complaints and advice customers on progress and resolution.
• Prompt and daily Customer call backs for Nova touch point surveys and annual call backs for global surveys.
• Reporting on complex cases and following up to ensure the customer’s complaints/needs are addressed and feedback is given.
• Miscellaneous related duties, tasks and projects as may be assigned
Skills and Qualification:
• Bachelor’s Degree or qualified professional
• Minimum 2 years experience in the shipping industry
• Import and Export Shipping Documentation, Customer Service experience or related forwarding and / or logistics experience in a similar capacity
• MS Office Applications and ability to prepare comprehensive reports.
• Customer Service oriented
• Manage and measure work performance
• Excellent communication, writing, interpersonal, presentation and leadership skills
• Basic knowledge of East Africa geography and port operations
• Ability to draw conclusions and make recommendations based upon data analysis
• Ability to multi-task and deal with and manage multiple stakeholders.
• Work well under pressure in a fast-paced and professional environment
• Strong Analytical Skills
• Willingness to provide support and coaching for team members and share knowledge
Customer Service Manager job at cool blue
Receptionist job at Tiffany Diamond Hotels
Education Requirement: No Requirements
Deadline of this Job: 29 July 2022
A Customer Care Manager is a professional who is responsible for providing outstanding customer service by leading and motivating their team and developing loyalty programs to increase customer satisfaction. The incumbent person shall be responsible for providing excellent customer service and promoting this idea throughout the organization. The goal is to keep the department running efficiently and profitably, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.
RESPONSIBILITIES
• Improve customer service experience, create engaged customers, and facilitate organic growth
• Take ownership of customers' issues and follow problems through to resolution
• Managing a Large number of Calls and E-mails
• Generate Sales leads, building sustainable relationships where necessary
• Set a clear mission and deploy strategies focused on that mission
• Develop service procedures, policies, and standards
• Keeping records of customers interactions and details of the actions taken, Analyzing statistics, and compiling accurate reports
• Keep accurate records and document customer service actions and discussions
• Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
JOB REQUIREMENT
• Bachelor's Degree and Above
• 4 years of Working Experience at the managerial level
• Proven working experience as a Customer Service Manager, Retail Manager, or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Strong client-facing and communication skills
A Customer Care Manager is a professional who is responsible for providing outstanding customer service by leading and motivating their team and developing loyalty programs to increase customer satisfaction. The incumbent person shall be responsible for providing excellent customer service and promoting this idea throughout the organization. The goal is to keep the department running efficiently and profitably, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.
RESPONSIBILITIES
• Improve customer service experience, create engaged customers, and facilitate organic growth
• Take ownership of customers' issues and follow problems through to resolution
• Managing a Large number of Calls and E-mails
• Generate Sales leads, building sustainable relationships where necessary
• Set a clear mission and deploy strategies focused on that mission
• Develop service procedures, policies, and standards
• Keeping records of customers interactions and details of the actions taken, Analyzing statistics, and compiling accurate reports
• Keep accurate records and document customer service actions and discussions
• Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
JOB REQUIREMENT
• Bachelor's Degree and Above
• 4 years of Working Experience at the managerial level
• Proven working experience as a Customer Service Manager, Retail Manager, or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Strong client-facing and communication skills
Receptionist job at Tiffany Diamond Hotels
Deadline of this Job: 22 July 2022
We are currently searching for experienced and motivated individuals to cover the following position Education Requirement: No Requirements