Background information about the job or company (e.g., role context, company overview)

The key objective of this role is to ensure corporate operations are well coordinated to effectively achieve goals/intended objective, and the most important tasks within departments are strategically selected, monitored and regularly evaluated to improve performance throughout business operation.

The role involved with strategically and continuously; assess, measure and monitored to improve bank capability to eliminate complexities, inefficiencies, high-cycle times, and efficiency around corporate operation to ensure the outcome of the operation designs are in harmony with the organization’s strategy and aspired competitive advantage in order to positioning the bank to the most effective and innovative financial institution in banking industry.

Responsibilities or duties

• Conduct an organization-wide scan on the lost opportunities that can support the bank to enhance corporate operation performance to increase overall productivity,
• In-depth analysis of services and products performance in line with market dynamics and customers’ demands.
• Ensure all corporate systems operate smoothly and align with quality standards, and all business procedures and process are optimized.
• Conduct an effective monitoring and evaluation of process performance, to ensure bank’s quality management standard are effectively met, and potential gaps are addressed as when arise,
• Assess to align corporate operations with organization strategy to boost robustness of organization capacity to effectively deliver business objectives and ensure compliance.
• Oversee operations management to improve organization capabilities in achieving growth and gains corporate stability and sustainability.
• Oversee corporate operation management to improve organization capacity to deliver better customer experience, achieving growth and gaining stabilities,
• Action to embed needs of external and internal stakeholders in corporate operation, while coordinate with HR team to ensure hiring plans meet business needs and business decisions met sustainability aspirations,

Qualifications or requirements (e.g., education, skills)

• Bachelor’s degree in business administration, process management, Value chain management, Banking business, Actuarial Science, Business Analytics, or related business field.
• Project Management, customer operation management skills.
• Certified CPT (T)/ACCA, value chain management and project management will be an added advantage.
• Understanding of the value management and conversant in banking business operations, or value chain management
• Experience in banking customer operations service delivery.
• Experience with databases and project management software.
• Experience with forecasting models.

Experience needed

• Must have at least 3 years of working experience in business operation and value chain management, operating model design, systems analysis in the banking industry, research review, program design and development in a fast-growing dynamic business environment, with a strong tracking record on creating positive impact to the institution.
• Previous experience in corporate operation management, value chain management or in a similar role will be an added advantage.

• Conduct an organization-wide scan on the lost opportunities that can support the bank to enhance corporate operation performance to increase overall productivity,
• In-depth analysis of services and products performance in line with market dynamics and customers’ demands.
• Ensure all corporate systems operate smoothly and align with quality standards, and all business procedures and process are optimized.
• Conduct an effective monitoring and evaluation of process performance, to ensure bank’s quality management standard are effectively met, and potential gaps are addressed as when arise,
• Assess to align corporate operations with organization strategy to boost robustness of organization capacity to effectively deliver business objectives and ensure compliance.
• Oversee operations management to improve organization capabilities in achieving growth and gains corporate stability and sustainability.
• Oversee corporate operation management to improve organization capacity to deliver better customer experience, achieving growth and gaining stabilities,
• Action to embed needs of external and internal stakeholders in corporate operation, while coordinate with HR team to ensure hiring plans meet business needs and business decisions met sustainability aspirations,

• Project Management
• customer operation management skills
• Certified CPT (T)/ACCA
• value chain management
• project management
• Understanding of the value management
• conversant in banking business operations
• value chain management
• banking customer operations service delivery
• Experience with databases
• project management software
• Experience with forecasting models

• Bachelor’s degree in business administration, process management, Value chain management, Banking business, Actuarial Science, Business Analytics, or related business field.
• Project Management, customer operation management skills.
• Certified CPT (T)/ACCA, value chain management and project management will be an added advantage.
• Must have at least 3 years of working experience in business operation and value chain management, operating model design, systems analysis in the banking industry, research review, program design and development in a fast-growing dynamic business environment, with a strong tracking record on creating positive impact to the institution.
• Previous experience in corporate operation management, value chain management or in a similar role will be an added advantage.
• Understanding of the value management and conversant in banking business operations, or value chain management
• Experience in banking customer operations service delivery.
• Experience with databases and project management software.
• Experience with forecasting models.