Role Overview & Key Responsibilities

The Sales Associate serves as the primary operational point of contact for customer inquiries, order execution, and account management across the South Africa and Sub-Saharan Africa markets. The role acts as a crucial liaison between Sales, Finance, and IT departments to maintain seamless customer service and regulatory compliance. Tanzaniamarket insights

Order & Account Management:

Process customer orders, handle refunds/exchanges, and update customer profiles on the administrative portal.

Query Resolution & Customer Care:

Resolve service issues, address customer complaints within set timeframes, and build long-term relationships through interactive communication.

Product Advisory & Inbound Sales:

Advise clients on tech products/services, handle inbound calls, and generate customer service reports.

Compliance & Systems Administration:

Manage FICA-related administrative requirements, maintain customer interaction logs, and ensure adherence to company documentation policies.

Qualifications & Requirements

Education:

Diploma in Sales and Marketing or a related field; a Bachelor’s Degree in Sales/Marketing is an added advantage.

Driving License:

Must possess a valid driver’s license.

Experience:

Minimum 2 years of sales or customer account management experience, preferably in technology or fast-paced multinational environments.

Technical Skills & Systems:

Exposure to CRM platforms, customer account management tools, and compliance administration (FICA/Omnibus).

Language Skills:

High fluency in English; proficiency in French or Portuguese is an added advantage.

Key Competencies:

Strong self-sufficiency, cross-functional collaboration, problem-solving ability, and excellent communication skills.

• Process customer orders, handle refunds/exchanges, and update customer profiles on the administrative portal.
• Resolve service issues, address customer complaints within set timeframes, and build long-term relationships through interactive communication.
• Advise clients on tech products/services, handle inbound calls, and generate customer service reports.
• Manage FICA-related administrative requirements, maintain customer interaction logs, and ensure adherence to company documentation policies.

• CRM platforms
• Customer account management tools
• Compliance administration (FICA/Omnibus)
• High fluency in English
• Proficiency in French or Portuguese (advantage)
• Self-sufficiency
• Cross-functional collaboration
• Problem-solving ability
• Excellent communication skills

• Diploma in Sales and Marketing or a related field
• Bachelor’s Degree in Sales/Marketing (added advantage)
• Valid driver’s license