The Sales and Marketing Officer is responsible for promoting and selling air tickets, tourism packages, and other travel-related services. The role involves customer engagement, market research, partnership development, and ensuring high-quality service delivery to maximize sales performance and customer satisfaction.

Key Responsibilities

1. Sales & Business Development

• Proactively sell air tickets and tourism packages to individuals, travel agencies, and corporate clients.
• Develop and maintain strong client relationships to ensure customer retention.
• Identify new business opportunities and establish partnerships with hotels, tour operators, and other travel service providers.
• Negotiate deals with corporate clients to increase bulk ticket sales and travel service subscriptions.

2. Marketing & Promotions

• Develop and execute marketing strategies to promote ticket sales and tourism packages.
• Organize promotional campaigns, digital marketing initiatives, and social media advertisements to boost customer reach.
• Represent the company at travel expos, industry conferences, and networking events.

3. Customer Service & Client Relations

• Provide excellent customer service by handling inquiries, assisting with bookings, and resolving issues promptly.
• Offer professional advice on flight schedules, fares, visa requirements, and travel regulations.
• Handle customer complaints and escalate complex issues to management when necessary.

4. Market Research & Competitive Analysis

• Analyze industry trends, competitor strategies, and customer preferences to refine sales approaches.
• Monitor airline pricing structures and recommend competitive pricing models.
• Gather client feedback and use insights to improve service offerings.

5. Reporting & Performance Tracking

• Prepare daily, weekly, and monthly reports on sales performance, marketing activities, and revenue generation.
• Track and evaluate the effectiveness of marketing campaigns and recommend improvements.
• Collaborate with the finance department to ensure proper invoicing and payment tracking.

Job Requirements

Education & Experience

• Diploma or Bachelor’s Degree in Sales, Marketing, Business Administration, Tourism, or a related field.
• Minimum 2 years of experience in sales, marketing, or travel consultancy.
• Knowledge of airline ticketing systems such as Amadeus, Galileo, or Sabre is an added advantage.

Technical & Soft Skills

• Strong sales, negotiation, and business development abilities.
• Excellent communication skills (verbal & written).
• Customer service excellence and professionalism in handling client issues.
• Proficiency in Microsoft Office and digital marketing tools.
• Ability to work under pressure and meet sales targets.

Language Skills

• Excellent verbal and written communication skills in English.
• Proficiency in additional languages is an added advantage.

• Proactively sell air tickets and tourism packages to individuals, travel agencies, and corporate clients.
• Develop and maintain strong client relationships to ensure customer retention.
• Identify new business opportunities and establish partnerships with hotels, tour operators, and other travel service providers.
• Negotiate deals with corporate clients to increase bulk ticket sales and travel service subscriptions.
• Develop and execute marketing strategies to promote ticket sales and tourism packages.
• Organize promotional campaigns, digital marketing initiatives, and social media advertisements to boost customer reach.
• Represent the company at travel expos, industry conferences, and networking events.
• Provide excellent customer service by handling inquiries, assisting with bookings, and resolving issues promptly.
• Offer professional advice on flight schedules, fares, visa requirements, and travel regulations.
• Handle customer complaints and escalate complex issues to management when necessary.
• Analyze industry trends, competitor strategies, and customer preferences to refine sales approaches.
• Monitor airline pricing structures and recommend competitive pricing models.
• Gather client feedback and use insights to improve service offerings.
• Prepare daily, weekly, and monthly reports on sales performance, marketing activities, and revenue generation.
• Track and evaluate the effectiveness of marketing campaigns and recommend improvements.
• Collaborate with the finance department to ensure proper invoicing and payment tracking.

• Strong sales, negotiation, and business development abilities.
• Excellent communication skills (verbal & written).
• Customer service excellence and professionalism in handling client issues.
• Proficiency in Microsoft Office and digital marketing tools.
• Ability to work under pressure and meet sales targets.

• Diploma or Bachelor’s Degree in Sales, Marketing, Business Administration, Tourism, or a related field.
• Minimum 2 years of experience in sales, marketing, or travel consultancy.
• Knowledge of airline ticketing systems such as Amadeus, Galileo, or Sabre is an added advantage.