BASIC PURPOSE: 

Provide support and clerical expertise to People and Culture Coordinator and supporting Lodge employee with any People and Culture related issues.  Respond to inquiries in an efficient, courteous and professional manner to achieve maximum employee, guest, or vendor satisfaction while complying with all Four Seasons’ policies and procedures.

Essential Functions

• Conduct self in a professional manner at all times, adhering to Four Seasons’ standards of conduct, policies, and service culture.
• Dress in the issued uniform and maintain a neat, clean, and professional appearance. Arrive on time for scheduled shifts and notify the Manager promptly in the event of absence or delay.
• Comply with all Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee Handbook.
• Coordinate all Lodge employee ground transportation requirements and transportation allowances for line and supervisory employees. Ensure accuracy, fairness, and adherence to policy in all related transactions.
• Facilitate and manage the Park Fee service provided to Lodge employees in collaboration with Finance and relevant authorities.
• Serve as an objective resource in employee counseling and conflict resolution, maintaining confidentiality and escalating complex matters to the People & Culture Manager when appropriate.
• Support the recruitment and onboarding process, including responding to applications within 48 hours, scheduling interviews, checking references, preparing new hire documentation, and ensuring a seamless arrival experience.
• Coordinate and organize employee engagement activities, including social, sports, recognition, and well-being events. Prepare communication materials, posters, and digital updates, and ensure visibility of event highlights through photos, videos, and notice boards.
• Prepare and maintain the Monthly Employee Relations Calendar and oversee activities that enhance engagement and employee experience.
• Supervise and inspect employee accommodations regularly to ensure cleanliness, comfort, and readiness for new arrivals. Coordinate with Accommodation and Engineering teams for maintenance needs and amenity placement.
• Oversee the general upkeep, functionality, and cleanliness of employee facilities, including the Cafeteria, Recreation Room, Employee lounge, and Gym. Report any issues promptly to the relevant departments.
• Manage internal employee communication platforms (e.g., Direct Line meetings, notice boards, internal social media channels, discussion database) ensuring timely and accurate updates.
• Ensure full understanding and compliance with the Four Seasons “Lead With Care” Health & Safety Program and participate in all required training and meetings.
• Provide administrative support to the People & Culture Department including typing, filing, correspondence, database management, translation, and reporting.
• Support People & Culture projects, employee documentation, and communication tasks as assigned by the Director of People & Culture.

Non-Essential Functions

• Provide support to other departments during critical or high-occupancy periods as part of the Crunch Team.
• Assist with the coordination of training programs in the absence of the Learning & Development Coordinator.
• Participate actively in Lodge Fun and Connectivity activities to promote togetherness and positive culture.
• Support People & Culture special projects or initiatives as assigned.
• Maintain a professional and cooperative working relationship with all colleagues and supervisors.
• May be temporarily assigned to the Arusha logistics office or other locations as operationally required.
• Ensure employee areas including the cafeteria, employee entrance, and accommodations are clean, orderly, and reflective of Four Seasons standards.

Knowledge and Skills

• Education: High School Diploma required; additional HR or administrative certification preferred.
• Experience: Previous administrative or People & Culture/HR experience preferred; hospitality experience an asset.
• Skills and Abilities:
  • Excellent communication and interpersonal skills.
  • Fluent in English and Swahili (written and spoken).
  • Proficient in Microsoft Office and standard HR systems.
  • Strong organizational skills and attention to detail.
  • Ability to handle confidential information with discretion.
• Number of Employees Supervised: 0
• Travel Required: Arusha Offices
• Hours Required: Nine-hour shift with one-hour break; schedule may vary based on business needs.
• Sponsorship: The company is unable to sponsor work or residency permits for this position.

• Provide support and clerical expertise to People and Culture Coordinator and supporting Lodge employee with any People and Culture related issues.
• Respond to inquiries in an efficient, courteous and professional manner to achieve maximum employee, guest, or vendor satisfaction while complying with all Four Seasons’ policies and procedures.
• Conduct self in a professional manner at all times, adhering to Four Seasons’ standards of conduct, policies, and service culture.
• Coordinate all Lodge employee ground transportation requirements and transportation allowances for line and supervisory employees.
• Ensure accuracy, fairness, and adherence to policy in all related transactions.
• Facilitate and manage the Park Fee service provided to Lodge employees in collaboration with Finance and relevant authorities.
• Serve as an objective resource in employee counseling and conflict resolution, maintaining confidentiality and escalating complex matters to the People & Culture Manager when appropriate.
• Support the recruitment and onboarding process, including responding to applications within 48 hours, scheduling interviews, checking references, preparing new hire documentation, and ensuring a seamless arrival experience.
• Coordinate and organize employee engagement activities, including social, sports, recognition, and well-being events.
• Prepare communication materials, posters, and digital updates, and ensure visibility of event highlights through photos, videos, and notice boards.
• Prepare and maintain the Monthly Employee Relations Calendar and oversee activities that enhance engagement and employee experience.
• Supervise and inspect employee accommodations regularly to ensure cleanliness, comfort, and readiness for new arrivals.
• Coordinate with Accommodation and Engineering teams for maintenance needs and amenity placement.
• Oversee the general upkeep, functionality, and cleanliness of employee facilities, including the Cafeteria, Recreation Room, Employee lounge, and Gym.
• Report any issues promptly to the relevant departments.
• Manage internal employee communication platforms (e.g., Direct Line meetings, notice boards, internal social media channels, discussion database) ensuring timely and accurate updates.
• Ensure full understanding and compliance with the Four Seasons “Lead With Care” Health & Safety Program and participate in all required training and meetings.
• Provide administrative support to the People & Culture Department including typing, filing, correspondence, database management, translation, and reporting.
• Support People & Culture projects, employee documentation, and communication tasks as assigned by the Director of People & Culture.

• Excellent communication and interpersonal skills.
• Fluent in English and Swahili (written and spoken).
• Proficient in Microsoft Office and standard HR systems.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information with discretion.

• Education: High School Diploma required; additional HR or administrative certification preferred.
• Experience: Previous administrative or People & Culture/HR experience preferred; hospitality experience an asset.