The Monitoring, Evaluation & Learning (MEL) Officer will lead the design, implementation, and continuous improvement of MEL systems across all programs and investment-linked initiatives. The role ensures evidence-based decision-making, donor compliance, and organizational learning, while leveraging Connect as a supporting digital tool for data collection and reporting, alongside field-based and program-level data sources.

Responsibilities

1. Monitoring & Evaluation Systems

• Design and manage MEL frameworks aligned with Organization's 3Cs model (Capacity, Capital, Connections).
• Define indicators, targets, and data sources across programs and investment activities.
• Ensure that data collected through Organization's Connect aligns with MEL frameworks and complements other data collection methods (field visits, assessments, surveys).
• Track KPIs related to business performance, job creation, capital mobilization, and program outcomes.

2. Data Collection & Management (Including Organization's Connect)

• Coordinate data collection across multiple sources, including Organization's Connect, field tools, surveys, and program records.
• Guide the structured use of Organization's Connect for entrepreneur self-reporting, milestone tracking, and activity logs, in line with MEL requirements.
• Work with Program and IT teams to define what data is collected through Organization's Connect and how it is validated.
• Ensure data quality, consistency, and completeness across digital and non-digital sources.

3. Data Analysis & Reporting

• Analyze quantitative and qualitative data collected through Organization's Connect and other MEL tools.
• Triangulate digital data with field evidence to ensure accuracy and credibility of results.
• Prepare performance summaries, dashboards, and reports for internal management, donors, and partners.

4. Learning & Adaptive Management

• Use insights generated from Organizations Connect data and field monitoring to support adaptive program management.
• Document lessons learned, trends, and emerging insights from entrepreneur performance and program implementation.
• Support program teams to interpret data correctly and use it to strengthen delivery.

5. Capacity Building & Internal Alignment

• Build internal capacity among staff and entrepreneurs on effective and accurate data reporting, including the use of Organization Connect as a supporting tool.
• Develop simple guidance notes and templates to improve data quality and reporting discipline.
• Collaborate closely with Program, Fundraising, Marketing, Capital, and IT teams to ensure quality MEL systems are in place.

Requirements

Required Skills and Experience

• Bachelor’s degree in Economics, Statistics, Social Sciences, Business Administration, Monitoring & Evaluation, or related field
• 3–5+ years of MEL experience in donor-funded programs, ESOs, or private sector development initiatives
• Strong experience in digital data systems, dashboards, and MIS platforms
• Proven ability to translate data into actionable insights
• Experience working with entrepreneurs or SME-focused programs

Skills and Abilities

• Experience working with digital platforms or CRM/MIS systems (experience with startup or SME platforms is an advantage)
• Strong analytical, reporting, and visualization skills
• Understanding of business, sustainability, and development-related performance indicators

Skills Required

• Good Analytical Skills
• Integrity
• Communication Skills

• Design and manage MEL frameworks aligned with Organization's 3Cs model (Capacity, Capital, Connections).
• Define indicators, targets, and data sources across programs and investment activities.
• Ensure that data collected through Organization's Connect aligns with MEL frameworks and complements other data collection methods (field visits, assessments, surveys).
• Track KPIs related to business performance, job creation, capital mobilization, and program outcomes.
• Coordinate data collection across multiple sources, including Organization's Connect, field tools, surveys, and program records.
• Guide the structured use of Organization's Connect for entrepreneur self-reporting, milestone tracking, and activity logs, in line with MEL requirements.
• Work with Program and IT teams to define what data is collected through Organization's Connect and how it is validated.
• Ensure data quality, consistency, and completeness across digital and non-digital sources.
• Analyze quantitative and qualitative data collected through Organization's Connect and other MEL tools.
• Triangulate digital data with field evidence to ensure accuracy and credibility of results.
• Prepare performance summaries, dashboards, and reports for internal management, donors, and partners.
• Use insights generated from Organizations Connect data and field monitoring to support adaptive program management.
• Document lessons learned, trends, and emerging insights from entrepreneur performance and program implementation.
• Support program teams to interpret data correctly and use it to strengthen delivery.
• Build internal capacity among staff and entrepreneurs on effective and accurate data reporting, including the use of Organization Connect as a supporting tool.
• Develop simple guidance notes and templates to improve data quality and reporting discipline.
• Collaborate closely with Program, Fundraising, Marketing, Capital, and IT teams to ensure quality MEL systems are in place.

• Experience working with digital platforms or CRM/MIS systems (experience with startup or SME platforms is an advantage)
• Strong analytical, reporting, and visualization skills
• Understanding of business, sustainability, and development-related performance indicators
• Good Analytical Skills
• Integrity
• Communication Skills

• Bachelor’s degree in Economics, Statistics, Social Sciences, Business Administration, Monitoring & Evaluation, or related field
• 3–5+ years of MEL experience in donor-funded programs, ESOs, or private sector development initiatives
• Strong experience in digital data systems, dashboards, and MIS platforms
• Proven ability to translate data into actionable insights
• Experience working with entrepreneurs or SME-focused programs