Vacancy title:
M-Pesa CVM Analyst

[Type: FULL_TIME, Industry: Telecommunications, Category: Computer & IT]

Jobs at:
Vodacom

Deadline of this Job:
Tuesday, August 5 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Thursday, July 24 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The M-Pesa CVM Analyst will be responsible for driving customer value through data-driven insights, campaign performance analysis, and predictive modeling. This role supports the CVM team by ensuring visibility into key business trends, optimizing data processes, and enabling strategic decision-making through advanced analytics and reporting.
Key Responsibilities
Data Extraction & Reporting
•    Run and optimize SQL scripts to extract data from various sources.
•    Build and maintain reports, cubes, and dashboards to support CVM operations.
•    Ensure visibility of key CVM metrics such as Gross Additions, Churn, Base Retention, and Product Performance.
Performance Monitoring & Insights
•    Monitor customer base trends and provide actionable insights.
•    Analyze product performance and recommend strategic actions.
•    Create and share reports on campaign performance with clear recommendations for improvement.
Advanced Analytics & Modeling
•    Support the development and deployment of machine learning models (e.g., churn prediction, usage behavior models).
•    Use predictive analytics to identify upselling and cross-selling opportunities.
•    Collaborate with commercial teams to translate model outputs into business actions.

Business Support & Decision Enablement
•    Provide complex data analysis to support day-to-day business decisions.
•    Work closely with cross-functional teams to ensure data-driven decision-making.
•    Offer commercial insights and recommendations based on data trends.
Project Management
•    Lead and manage CVM-related projects from planning to execution.
•    Coordinate with stakeholders to ensure timely delivery and alignment with business goals.
•    Track project progress and report on outcomes and impact.
Collaboration & Ad Hoc Tasks
•    Support the CVM team with any other data-related tasks as assigned.
•    Ensure continuous improvement of data processes and tools.
Qualifications & Experience
•    Bachelor’s degree in Statistics, Computer Science, Data Science, Economics, or a related field.
•    2+ years of experience in data analytics, preferably in telecom or fintech.
•    Strong SQL skills with experience in optimizing queries for performance and storage.
•    Experience with BI tools (e.g., Power BI, Tableau, Looker).
•    Familiarity with machine learning concepts and tools (e.g., Python, R, or similar).
•    Commercial acumen and ability to translate data into business value.
Key Competencies
•    Analytical thinking and problem-solving
•    Strong communication and presentation skills
•    Attention to detail and data accuracy
•    Ability to work independently and collaboratively
•    Business-oriented mindset with a focus on customer value

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

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