Junior System Integrator — VoIP & CRM (Call Centre Solutions)

As a Junior System Integrator, you will work alongside senior engineers to support the deployment and integration of call‑Centre platforms, VoIP systems, and CRM solutions such as Odoo.

Technical Responsibilities

• Assist with configuration of VoIP features (extensions, SIP accounts, call queues, IVR).
• Support CRM integration tasks including click‑to‑dial, screen‑pop, and call‑log automation.
• Participate in API‑based integrations (REST, webhooks) under guidance.
• Perform basic troubleshooting of softphones, agent desktops, and call quality issues.
• Run test cases for call flows, IVR, and CRM workflows.

Delivery & Documentation

• Prepare technical notes, diagrams, and configuration documentation.
• Support project delivery tasks and contribute to customer onboarding.
• Maintain accurate records of configurations, issues, and change requests.

Qualifications

• Diploma/Degree in IT, Telecommunications, Computer Science, or related field.
• 0–2 years experience in VoIP, CRM support, networking, or IT systems (internships welcome).
• Basic understanding of SIP, RTP, IP networking, and softphone tools.
• Familiarity with CRM platforms (Odoo preferred, but any CRM experience is a bonus).
• Interest in APIs, integrations, and automation scripting.
• Strong troubleshooting mindset and eagerness to learn

Nice to have

• Exposure to PBX platforms (Asterisk, FreePBX, 3CX, Cisco, Webex).
• Basic Python or Linux command‑line skills.
• Experience in IT support for call‑Centre or helpdesk environments

• Assist with configuration of VoIP features (extensions, SIP accounts, call queues, IVR).
• Support CRM integration tasks including click‑to‑dial, screen‑pop, and call‑log automation.
• Participate in API‑based integrations (REST, webhooks) under guidance.
• Perform basic troubleshooting of softphones, agent desktops, and call quality issues.
• Run test cases for call flows, IVR, and CRM workflows.
• Prepare technical notes, diagrams, and configuration documentation.
• Support project delivery tasks and contribute to customer onboarding.
• Maintain accurate records of configurations, issues, and change requests.

• VoIP configuration
• CRM integration
• API-based integrations (REST, webhooks)
• Troubleshooting softphones, agent desktops, and call quality
• Testing call flows, IVR, and CRM workflows
• Technical documentation
• SIP
• RTP
• IP networking
• Softphone tools
• CRM platforms (Odoo preferred)
• APIs
• Integrations
• Automation scripting
• Troubleshooting mindset
• Eagerness to learn
• PBX platforms (Asterisk, FreePBX, 3CX, Cisco, Webex) - Nice to have
• Python - Nice to have
• Linux command-line skills - Nice to have
• IT support for call centres or helpdesks - Nice to have

• Diploma/Degree in IT, Telecommunications, Computer Science, or related field.
• 0–2 years experience in VoIP, CRM support, networking, or IT systems (internships welcome).
• Basic understanding of SIP, RTP, IP networking, and softphone tools.
• Familiarity with CRM platforms (Odoo preferred, but any CRM experience is a bonus).
• Interest in APIs, integrations, and automation scripting.
• Strong troubleshooting mindset and eagerness to learn
• Exposure to PBX platforms (Asterisk, FreePBX, 3CX, Cisco, Webex) - Nice to have
• Basic Python or Linux command‑line skills - Nice to have
• Experience in IT support for call‑Centre or helpdesk environments - Nice to have