Job Purpose

Responsible to support and maintain WASSHA computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance when required.

Main Responsibilities of the Job

Functional Responsibilities:

• Support to consider whether to introduce new systems by defining requirements and making a list of candidates and negotiating with system vendors.
• Keeping up to date with developments in IT security standards and threats.
• Monitoring network usage to ensure compliance with security policies.
• Support development and implementation of new computer projects and new hardware installations.
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• Any other assigned duties by the supervisor.

Minimum Requirement

Minimum level of academic and professional qualification required to perform effectively in the role:

• Diploma or Degree in Computer Science, Information Technology or Equivalent from a recognized institution.

Minimum level of experience required to perform effectively in the role:

• 1-year experience in information technology

Competencies

Technical

• Knowledge of Information Technology

Functional

• Motivational and results-oriented skills.
• Facilitation skills
• Database skills
• Strong communication skills.
• Interpersonal skills
• System troubleshooting skills
• Strong team player
• Organizational and time management skills.

Behavioral

• Stress tolerance
• Flexibility and adaptability
• Accountability and Transparency

• Support to consider whether to introduce new systems by defining requirements and making a list of candidates and negotiating with system vendors.
• Keeping up to date with developments in IT security standards and threats.
• Monitoring network usage to ensure compliance with security policies.
• Support development and implementation of new computer projects and new hardware installations.
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• Any other assigned duties by the supervisor.

• Knowledge of Information Technology
• Motivational and results-oriented skills
• Facilitation skills
• Database skills
• Strong communication skills
• Interpersonal skills
• System troubleshooting skills
• Strong team player
• Organizational and time management skills
• Stress tolerance
• Flexibility and adaptability
• Accountability and Transparency

• Diploma or Degree in Computer Science, Information Technology or Equivalent from a recognized institution
• 1-year experience in information technology