About the company

We are one of the leading Destination Management Companies (DMC) and Incoming Tour Operator with over sixteen years of experience delivering exceptional travel experiences throughout Tanzania.

As part of our continued growth, we are expanding our hospitality portfolio through the development of a collection of premium safari lodges.

We are seeking an accomplished Human Resources & Administration Manager to lead the establishment’s high-performing workforce, implement best-practice human resource and administrative systems, and foster a culture of excellence that reflects our commitment to exceptional guest service.

Position

Human Resources & Administration Manager – 01 Position

Location

Arusha, with travel to company properties as required

Position summary

Reporting to the Group Managing Director, the Human Resources & Administration Manager will provide strategic leadership in all aspects of human resource(s) and administration across the Company.

The successful candidate will be responsible for establishing robust HR policies, systems and procedures, attracting and developing talent, ensuring compliance with labour legislation, and overseeing the Company’s administrative support services to enable efficient business operations.

Key responsibilities

• Develop, implement and continuously improve the Company’s Human Resources policies, procedures and systems.
• Lead workforce planning, recruitment, selection, onboarding and induction of employees.
• Design and implement performance management and employee development programs.
• Coordinate staff training and succession planning initiatives.
• Manage employee relations, disciplinary processes and grievance handling.
• Ensure compliance with Tanzanian labour legislation and employment best practices.
• Oversee compensation, benefits administration, leave management and personnel records.
• Foster a positive organizational culture that promotes professionalism, accountability and service excellence.
• Establish and oversee efficient administrative systems and operational procedures.
• Manage office administration, company assets and records.
• Oversee procurement of office equipment and administrative supplies.
• Coordinate facilities management, security services, utilities and office maintenance.
• Supervise administrative personnel and service providers.
• Maintain company records and administrative documentation.
• Ensure compliance with health, safety and organizational standards.

Qualifications

• Bachelor’s Degree in Human Resource Management, Business Administration, Public Administration, or a related field.
• A Master’s Degree will be an added advantage.
• Professional HR certification is desirable.
• Minimum of 7 years’ relevant experience, with at least 3 years in a managerial position.
• Experience in the hospitality, tourism, hotel, or lodge industry will be highly preferred.
• Demonstrated experience establishing HR and administrative systems.
• Strong knowledge of Tanzanian labor legislation.
• Excellent leadership, interpersonal, communication, and organizational skills.
• High level of integrity, professionalism, and confidentiality.
• Strong computer proficiency, including Microsoft Office and HR information systems.

Personal attributes

The ideal candidate should demonstrate:

• Strategic thinking and sound judgment.
• Strong leadership and team-building abilities.
• Excellent planning and organizational skills.
• Ability to manage multiple priorities under pressure.
• Strong analytical and problem-solving capabilities.
• High ethical standards and discretion.
• A proactive, results-oriented and service-driven approach.

What we offer

• A competitive remuneration package commensurate with qualifications and experience.
• An exciting opportunity to play a pivotal role in the establishment and growth of a premier safari lodge portfolio.
• A professional working environment that values innovation, collaboration and continuous improvement.
• Excellent opportunities for professional growth and career advancement.

• Develop, implement and continuously improve the Company’s Human Resources policies, procedures and systems.
• Lead workforce planning, recruitment, selection, onboarding and induction of employees.
• Design and implement performance management and employee development programs.
• Coordinate staff training and succession planning initiatives.
• Manage employee relations, disciplinary processes and grievance handling.
• Ensure compliance with Tanzanian labour legislation and employment best practices.
• Oversee compensation, benefits administration, leave management and personnel records.
• Foster a positive organizational culture that promotes professionalism, accountability and service excellence.
• Establish and oversee efficient administrative systems and operational procedures.
• Manage office administration, company assets and records.
• Oversee procurement of office equipment and administrative supplies.
• Coordinate facilities management, security services, utilities and office maintenance.
• Supervise administrative personnel and service providers.
• Maintain company records and administrative documentation.
• Ensure compliance with health, safety and organizational standards.

• Excellent leadership, interpersonal, communication, and organizational skills.
• High level of integrity, professionalism, and confidentiality.
• Strong computer proficiency, including Microsoft Office and HR information systems.
• Strategic thinking and sound judgment.
• Strong leadership and team-building abilities.
• Excellent planning and organizational skills.
• Ability to manage multiple priorities under pressure.
• Strong analytical and problem-solving capabilities.
• High ethical standards and discretion.
• A proactive, results-oriented and service-driven approach.

• Bachelor’s Degree in Human Resource Management, Business Administration, Public Administration, or a related field.
• A Master’s Degree will be an added advantage.
• Professional HR certification is desirable.
• Minimum of 7 years’ relevant experience, with at least 3 years in a managerial position.
• Experience in the hospitality, tourism, hotel, or lodge industry will be highly preferred.
• Demonstrated experience establishing HR and administrative systems.
• Strong knowledge of Tanzanian labor legislation.