Background

At Durban Hotels, we are committed to professionalism, warm hospitality, and exceptional guest service, ensuring every stay is comfortable, memorable, and truly welcoming.

Job Summary

We are seeking an experienced and dedicated Hotel Manager to oversee the daily operations of our hotel and provide strategic direction. The successful candidate will plan, coordinate, and supervise activities across multiple departments to ensure smooth, efficient, and profitable operations while maintaining high service standards.

Key Duties & Responsibilities

• Supervise all departmental staff (reception, kitchen, housekeeping, administration, etc.) and set clear performance objectives.
• Plan daily activities and allocate responsibilities to optimize operational efficiency.
• Manage budgets, control expenses, interpret financial reports, and monitor sales and profitability.
• Develop and implement effective marketing strategies to promote the hotel’s services and increase revenue.
• Communicate professionally with guests, address special requests and complaints, and ensure overall guest satisfaction.
• Inspect rooms before guest check-in to ensure quality and readiness.
• Handle maintenance issues, staff shortages, equipment needs, and property renovations.
• Oversee reservations, payments, and coordinate with suppliers, travel agencies, event planners, direct guests, and tour agents.
• Conduct regular inspections of hotel facilities and enforce strict compliance with health and safety standards.
• Prepare and present performance reports, guest satisfaction updates, and operational analyses to the Managing Director.

Requirements

• Diploma or Bachelor’s degree in business administration, Hospitality/Hotel Management, or a related field.
• Minimum 10 years of overall working experience, including at least 5 years in hotel management or a senior hospitality leadership role.
• Fluency in English; knowledge of additional languages is an advantage.
• Strong understanding of hotel operations, best practices, and relevant laws and regulations.
• Proficient in MS Office; experience with hotel management systems (PMS) is an added advantage.
• Excellent customer service, communication, and interpersonal skills.
• Strong business acumen with proven experience in budgeting and revenue management.
• Exceptional decision-making, problem-solving, and multi-tasking abilities.
• Ability to work well under pressure while maintaining high attention to detail.
• Strong leadership qualities, professionalism, and integrity.

• Supervise all departmental staff (reception, kitchen, housekeeping, administration, etc.) and set clear performance objectives.
• Plan daily activities and allocate responsibilities to optimize operational efficiency.
• Manage budgets, control expenses, interpret financial reports, and monitor sales and profitability.
• Develop and implement effective marketing strategies to promote the hotel’s services and increase revenue.
• Communicate professionally with guests, address special requests and complaints, and ensure overall guest satisfaction.
• Inspect rooms before guest check-in to ensure quality and readiness.
• Handle maintenance issues, staff shortages, equipment needs, and property renovations.
• Oversee reservations, payments, and coordinate with suppliers, travel agencies, event planners, direct guests, and tour agents.
• Conduct regular inspections of hotel facilities and enforce strict compliance with health and safety standards.
• Prepare and present performance reports, guest satisfaction updates, and operational analyses to the Managing Director.

• Fluency in English; knowledge of additional languages is an advantage.
• Strong understanding of hotel operations, best practices, and relevant laws and regulations.
• Proficient in MS Office; experience with hotel management systems (PMS) is an added advantage.
• Excellent customer service, communication, and interpersonal skills.
• Strong business acumen with proven experience in budgeting and revenue management.
• Exceptional decision-making, problem-solving, and multi-tasking abilities.
• Ability to work well under pressure while maintaining high attention to detail.
• Strong leadership qualities, professionalism, and integrity.

• Diploma or Bachelor’s degree in business administration, Hospitality/Hotel Management, or a related field.
• Minimum 10 years of overall working experience, including at least 5 years in hotel management or a senior hospitality leadership role.