Background information about the job or company:

MS TCDC is a regional development hub that promotes transformative learning, leadership, and capacity strengthening for social change across Africa. The Front Office Support role involves providing professional and efficient front desk services to ensure a welcoming environment for clients, guests, and staff.

Responsibilities or duties:

• Welcome and assist all guests, clients, and visitors in a friendly and professional manner.
• Handle all incoming and outgoing calls, emails, and correspondence efficiently.
• Manage incoming and outgoing mail and official documents.
• Handle safe deposits, guest check-ins and check-outs, and room key management.
• Support the allocation of accommodation and meeting rooms.
• Provide accurate information to clients and visitors regarding MS TCDC services, facilities, and ongoing activities.
• Maintain updated front office records and reports, including guest registers and daily occupancy.
• Receive customer payments after Accounts office hours and issue receipts accordingly.
• Support logistical arrangements for guests, including transport and local guidance.
• Assist in maintaining a clean, organized, and welcoming front office environment.
• Perform other related duties as assigned by the Head of Front Office & Client Services.

Qualifications or requirements:

• A Diploma in Hospitality Management, Customer Service, Business Administration, or a related field.
• Minimum 2 years of experience in front office, reception, or customer service within a reputable organization or hospitality environment.
• Excellent communication and interpersonal skills with fluency in English and Kiswahili.
• Strong computer skills, including MS Office, MS Excel and any other basic database or CRM use.
• Proven ability to multitask, prioritize work, and maintain professionalism under pressure.
• Friendly, patient, and customer-focused personality.
• Willingness to work flexible hours, including weekends and holidays.

• Welcome and assist all guests, clients, and visitors in a friendly and professional manner.
• Handle all incoming and outgoing calls, emails, and correspondence efficiently.
• Manage incoming and outgoing mail and official documents.
• Handle safe deposits, guest check-ins and check-outs, and room key management.
• Support the allocation of accommodation and meeting rooms.
• Provide accurate information to clients and visitors regarding MS TCDC services, facilities, and ongoing activities.
• Maintain updated front office records and reports, including guest registers and daily occupancy.
• Receive customer payments after Accounts office hours and issue receipts accordingly.
• Support logistical arrangements for guests, including transport and local guidance.
• Assist in maintaining a clean, organized, and welcoming front office environment.
• Perform other related duties as assigned by the Head of Front Office & Client Services.

• A Diploma in Hospitality Management, Customer Service, Business Administration, or a related field.
• Minimum 2 years of experience in front office, reception, or customer service within a reputable organization or hospitality environment.
• Excellent communication and interpersonal skills with fluency in English and Kiswahili.
• Strong computer skills, including MS Office, MS Excel and any other basic database or CRM use.
• Proven ability to multitask, prioritize work, and maintain professionalism under pressure.
• Friendly, patient, and customer-focused personality.
• Willingness to work flexible hours, including weekends and holidays.