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Vacancy title:
Front Office Manager
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]
Jobs at:
JAZ Adonia
Deadline of this Job:
Saturday, August 8 2026
Duty Station:
Zanzibar | Dar es Salaam
Summary
Date Posted: Monday, July 27 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Front Office Manager
Department: Front Office
Reports To: Rooms Division Manager / General Manager
Job Purpose
Lead and manage all Front Office operations to ensure exceptional guest service, efficient room occupancy, revenue optimization, and compliance with hotel standards.
Key Responsibilities
- Oversee daily Front Office operations.
- Ensure excellent guest satisfaction throughout the guest journey.
- Manage room inventory and occupancy.
- Develop work schedules and supervise Front Office staff.
- Handle VIP arrivals and guest complaints.
- Monitor revenue performance and upselling initiatives.
- Ensure compliance with hotel policies and brand standards.
- Prepare departmental budgets and reports.
- Conduct staff performance evaluations.
- Coordinate with Housekeeping, Engineering, Security, and Finance.
Qualifications
- Bachelor's Degree in Hospitality Management or Business Administration.
- Relevant years of luxury hotel Front Office experience.
- At least 3 years in a supervisory or management role.
Skills
- Leadership
- Guest relations
- Revenue management
- Opera PMS
- Conflict resolution
- Communication
- Decision-making
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Interested candidates should submit the following:
- Application / Cover Letter
- Updated Curriculum Vitae (CV)
- Copies of relevant academic and professional certificates
- Other supporting documentation related to the position
Phone: +255 65 973 5821 / +255 68 308 7467
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