Background information about the job or company:

PalmPay is a Pan-African fintech company currently operating in Ghana, Nigeria and expanding to other markets in 2023. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

Responsibilities or duties:

• Conduct field visits to investigate fraud cases, customer disputes, and default cases.
• Gather, verify, and document evidence through interviews, observations, and official records.
• Collaborate with dealers, agents, and local authorities to trace customers and recover company assets.
• Prepare timely and accurate investigation reports with recommendations for action.
• Ensure compliance with company policies, regulatory requirements, and legal procedures during investigations.
• Escalate high-risk or complex cases to the Fraud & Investigation Manager for further review.
• Support the recovery team by providing verified field information to enhance collections.
• Maintain confidentiality and integrity when handling sensitive cases.
• Provide feedback and insights to improve fraud prevention measures.

Qualifications or requirements:

• Bachelor’s degree/Diploma in Criminology, Law, Business Administration, Security Studies, or related field.

Experience needed:

2+ years’ experience in field investigations, debt collection, compliance, or law enforcement.

Any other provided details:

Number of cases investigated and closed.
Recovery success rate from investigated cases.
Timeliness and accuracy of investigation reports.
Compliance with company and legal standards

• Conduct field visits to investigate fraud cases, customer disputes, and default cases.
• Gather, verify, and document evidence through interviews, observations, and official records.
• Collaborate with dealers, agents, and local authorities to trace customers and recover company assets.
• Prepare timely and accurate investigation reports with recommendations for action.
• Ensure compliance with company policies, regulatory requirements, and legal procedures during investigations.
• Escalate high-risk or complex cases to the Fraud & Investigation Manager for further review.
• Support the recovery team by providing verified field information to enhance collections.
• Maintain confidentiality and integrity when handling sensitive cases.
• Provide feedback and insights to improve fraud prevention measures.

• Bachelor’s degree/Diploma in Criminology, Law, Business Administration, Security Studies, or related field.