Background information about the job or company:

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Responsibilities or duties:

• Responsible for all Voice, Data and SMS day-to-day KPIs monitoring in terms of analyzing revenue, customers, traffic, PPMB, PPM, ARPU and customer market share.
• Oversee execution of end-to-end campaigns across Voice, SMS, and Data including MPS design, UAT, CXJ, Product communication, post-launch monitoring and documentation.
• Participating in the conceptualization, design, implementation, launching and managing end-to-end voice-calls, data and SMS products as per the roadmap
• Identifying market trends, competition product landscape to evaluate opportunities and risks that define future propositions and promotions that drive customer acquisition and base ring-fencing for Voice-calls, Data & SMS.
• Closely monitoring voice-call, data & SMS Net Promoter Scores (NPS), a measure that tells us how our customers feel about us and their willingness to promote us.
• Delivery of defining the customer insights, target audience, market opportunities, proposition initiatives and customer experience in order to grow NPS, revenue, brand consideration and market share.
• Support Prepaid FWA product innovation, product life-cycle management, customer retention and user experience enhancement.

Qualifications or requirements:

• Bachelor’s degree in business, Marketing, commerce, Economics, finance, Actuarial science, telecommunications, or related field
• 3+ years of experience in product management, preferably in telecom or technology sectors.
• Strong analytical skills with experience in pricing, forecasting, and business case development.

• Responsible for all Voice, Data and SMS day-to-day KPIs monitoring in terms of analyzing revenue, customers, traffic, PPMB, PPM, ARPU and customer market share.
• Oversee execution of end-to-end campaigns across Voice, SMS, and Data including MPS design, UAT, CXJ, Product communication, post-launch monitoring and documentation.
• Participating in the conceptualization, design, implementation, launching and managing end-to-end voice-calls, data and SMS products as per the roadmap
• Identifying market trends, competition product landscape to evaluate opportunities and risks that define future propositions and promotions that drive customer acquisition and base ring-fencing for Voice-calls, Data & SMS.
• Closely monitoring voice-call, data & SMS Net Promoter Scores (NPS), a measure that tells us how our customers feel about us and their willingness to promote us.
• Delivery of defining the customer insights, target audience, market opportunities, proposition initiatives and customer experience in order to grow NPS, revenue, brand consideration and market share.
• Support Prepaid FWA product innovation, product life-cycle management, customer retention and user experience enhancement.

• Bachelor’s degree in business, Marketing, commerce, Economics, finance, Actuarial science, telecommunications, or related field
• 3+ years of experience in product management, preferably in telecom or technology sectors.
• Strong analytical skills with experience in pricing, forecasting, and business case development.