Vacancy title:
Customer Success Executive Intern

[Type: FULL_TIME, Industry: Information Technology, Category: Customer Service]

Jobs at:
Computer Centre Tanzania

Deadline of this Job:
Saturday, August 9 2025

Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Wednesday, July 30 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Responsibilities:

• Manage software license orders, track renewals, and send timely reminders (90/60/30 days).
• Prepare monthly reports covering renewals, pending actions, and accounts at risk.
• Analyze risk factors for non-renewals and assess customer engagement/product usage.
• Conduct health checks and effectively communicate the value of the product to customers.
• Arrange and conduct customer visits to collect feedback and suggest improvements.
• Spot upselling and cross-selling opportunities and coordinate with account teams.
• Ensure accurate submission of end-user details for seamless order processing.
• Follow up to ensure installation and activation of software solutions.
• Offer basic technical support or escalate to appropriate departments.
• Maintain detailed records of all orders, client communications, and timelines.

Requirements:

• Pursuing or recently completed a degree in IT, Business IT, or a related field.
• Proficient in cloud-based tools and software platforms.
• Customer-centric, eager to learn, and capable of multitasking.
• Willingness to travel for client visits.
• Basic understanding of software licensing and IT support.

Work Hours: 8

Experience: No Requirements

Level of Education: bachelor degree

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