Job Overview

Mixx is hiring a Customer Relationship & Operations Officer based in Dar es Salaam.

Requirements

• University degree in business administration, social science, or related areas
• 3+ years of experience in Customer Care, related services, or related areas
• Fluent in English and Swahili

Core Responsibilities

• Perform weekly and monthly reconciliations for key corporate customers.
• Respond promptly and accurately to corporate customer queries according to SLAs.
• Identify customer needs and assist them in using specific product features.
• Conduct training sessions for corporate customers on products and services.
• Implement automation to address recurring customer queries, such as daily reports.
• Build and maintain strong relationships with corporate customers regarding support issues.
• Analyze and report product malfunctions and test different scenarios to troubleshoot issues.
• Update internal databases with technical issue details and relevant customer interactions.
• Monitor complaints, follow up, and ensure timely resolution of technical issues.
• Gather customer feedback, share feature requests, and inform customers about new functionalities.

Core Competencies

• Effective communicator and presenter.
• Eager to find bugs and flaws in a product or service.
• Problem Solving
• Customer Service
• Quality, effective, and efficient documenter.
• A team player, able to work well in multicultural environments.
• Able to build relationships quickly.

• Perform weekly and monthly reconciliations for key corporate customers.
• Respond promptly and accurately to corporate customer queries according to SLAs.
• Identify customer needs and assist them in using specific product features.
• Conduct training sessions for corporate customers on products and services.
• Implement automation to address recurring customer queries, such as daily reports.
• Build and maintain strong relationships with corporate customers regarding support issues.
• Analyze and report product malfunctions and test different scenarios to troubleshoot issues.
• Update internal databases with technical issue details and relevant customer interactions.
• Monitor complaints, follow up, and ensure timely resolution of technical issues.
• Gather customer feedback, share feature requests, and inform customers about new functionalities.

• Effective communicator and presenter
• Eager to find bugs and flaws in a product or service
• Problem Solving
• Customer Service
• Quality, effective, and efficient documenter
• A team player, able to work well in multicultural environments
• Able to build relationships quickly

• University degree in business administration, social science, or related areas
• Fluent in English and Swahili