- Dashboard
- Job Detail
Vacancy title:
Customer Journey and Experience Officer
[Type: FULL_TIME, Industry: Professional Services, Category: Business Operations, Customer Service, Communications & Writing]
Jobs at:
Yas Tanzania
Deadline of this Job:
Monday, September 14 2026
Duty Station:
Dar es Salaam | Dar es Salaam
Summary
Date Posted: Wednesday, September 9 2026, Base Salary: Not Disclosed
Similar Jobs in Tanzania
Learn more about Yas Tanzania
Yas Tanzania jobs in Tanzania
JOB DETAILS:
Company: Mixx by Yas
Location: Dar es Salaam
Job Function: Customer Experience
Application Deadline: September 14, 2026
CORE RESPONSIBILITIES
- Ensure new user journeys align with organizational standards.
- Review and optimize customer journeys to improve usability and adoption.
- Develop and maintain customer journey maps across all channels.
- Identify pain points and recommend customer experience improvements.
- Partner with the CEX team to design customer-focused journey strategies.
- Apply service design principles to enhance customer interactions.
- Collaborate with business units to ensure a consistent customer experience.
- Leverage customer insights to drive process and service improvements.
- Conduct customer research to understand behaviors, needs and expectations.
- Analyze journey performance using CRM, analytics and customer feedback data.
- Prepare KPI reports on customer engagement and satisfaction.
- Lead usability testing, monitor customer sentiment and drive continuous improvements.
QUALIFICATIONS & EXPERIENCE
- Bachelor's degree is required, preferably in Business Administration.
- Minimum of 2 years' relevant experience.
- Good knowledge of the mobile money industry, customer care and customer relationship management.
CORE COMPETENCIES
- Customer Experience & Journey Management.
- Customer-Centric Mindset.
- Analytical Thinking & Problem Solving.
- Customer Research & Insights Analysis.
- Service Design & Process Improvement.
- Stakeholder Management & Cross-Functional Collaboration.
- Results Orientation & Continuous Improvement.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Application Link:Click Here to Apply Now
Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.