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Vacancy title:
Customer Journey and Design Specialists
[Type: FULL_TIME, Industry: Professional Services, Category: Business Operations, Advertising & Marketing]
Jobs at:
axian group
Deadline of this Job:
Monday, March 16 2026
Duty Station:
Dar es Salaam | Dar es Salaam
Summary
Date Posted: Tuesday, March 10 2026, Base Salary: Not Disclosed
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JOB DETAILS:
NEW VACANCY
Customer Journey & Design Specialists
Bachelor's degree in Business, Finance, Economics, Engineering, or a related field (MBA is an added advantage)
Minimum 5 years' experience in telecommunications, banking, financial services, consulting, strategy, or transformation roles.
CORE RESPONSIBILITIES
- Lead and optimize end-to-end customer journeys across all lifecycle stages.
- Use data, VoC, NPS, and KPIs to identify gaps and drive customer-centric improvements.
- Collaborate across functions to implement seamless, ROI-driven journey enhancements.
- Drive automation, digitization, and governance for continuous customer experience improvement.
- Deliver strategic, data-driven insights to senior leadership.
COMPETENCES
- Strong analytical capability with experience in financial and operational impact assessment.
- Proven experience in process re-engineering and customer lifecycle optimization.
- Ability to interpret complex data and translate insights into actionable strategies
- Strong stakeholder management and executive presentation skills.
"We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices". Only shortlisted applicants will be contacted".
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
If this description corresponds to you, grow with us by applying before March 16, 2026
Interested and qualified? Click here to apply
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