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Vacancy title:
Consultant, Service( Kinondoni Road)
[Type: FULL_TIME, Industry: Banking, Category: Management, Banking & Finance, Customer Service]
Jobs at:
Standard Bank
Deadline of this Job:
Monday, November 10 2025
Duty Station:
Kinondoni Road | Dar es Salaam | Dar es Salaam | Tanzania
Summary
Date Posted: Monday, October 27 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Description
To ensure that customer service requests, complaints and queries, received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area (e.g. Network, subscriber billing, development). To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address, and therefore can be the first point of escalation for clients and frontline staff.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Administration, Finance, Economics or related field
Experience Required
Personal and Private Banking
3-4 years
Experience in Banking, Operations, Channel, Call Centre, Helpdesk service support, Project implementation and management.
Additional Information
Behavioural Competencies:
- Checking Things
- Conveying Self-Confidence
- Embracing Change
- Examining Information
- Following Procedures
- Meeting Timescales
- Producing Output
- Resolving Conflict
- Showing Composure
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Banking Process & Procedures
- Client Servicing
- Product Related Systems (Consumer Banking)
- Risk Management
Work Hours: 8
Experience in Months: 48
Level of Education: bachelor degree
Job application procedure
Application Link:
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