Vacancy title:
Consultant, Service

[Type: FULL_TIME, Industry: Banking, Category: Management, Banking & Finance, Customer Service]

Jobs at:
Standard Bank

Deadline of this Job:
Monday, November 10 2025

Duty Station:
Arusha | Arusha | Tanzania

Summary
Date Posted: Monday, October 27 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Description

To ensure that customer service requests, complaints and queries, received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area (e.g. Network, subscriber billing, development). To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address, and therefore can be the first point of escalation for clients and frontline staff.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Administration, Finance, Economics or related field

Experience Required
Personal and Private Banking
3-4 years
Experience in Banking, Operations, Channel, Call Centre, Helpdesk service support, Project implementation and management.

Additional Information

Behavioural Competencies:

• Checking Things
• Conveying Self-Confidence
• Embracing Change
• Examining Information
• Following Procedures
• Meeting Timescales
• Producing Output
• Resolving Conflict
• Showing Composure
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Product Related Systems (Consumer Banking)
• Risk Management

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Application Link:

Click Here to Apply Now

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