Description

Location: Tanzania

Reports to: Debt Collection Manager – Device Financing

Role type: Team leadership | High-growth launch team

Lead the Frontline of Portfolio Performance

Mogo Tanzania is launching a smartphone financing product designed to expand access to technology across the country. As the business scales, maintaining strong repayment discipline is essential.

The Collections Team Lead will supervise a team of Collections Officers and ensure daily execution of the collections strategy while maintaining high professional standards with customers.

Why Join Mogo Tanzania Now

• Be part of the early team launching a new fintech product in Tanzania.
• Opportunity to build and lead collections teams as the portfolio grows.
• Strong visibility with leadership in a fast-growing market.
• Competitive salary with performance-based incentives tied to recovery performance.

Requirements

• Supervise and support a team of Collections Officers.
• Ensure daily follow-up with delinquent customers through calls, SMS, and field visits.
• Track team performance against collection targets and KPIs.
• Coach team members on negotiation techniques and professional customer interaction.
• Ensure accurate reporting and documentation of all collection activities.
• Escalate high-risk accounts and coordinate with field recovery teams when required.

Team Leadership

• Conduct daily team briefings and performance reviews.
• Monitor individual collector productivity and quality of engagement.
• Support training and onboarding of new collections officers.
• Maintain strong discipline and accountability within the team.

What We’re Looking For

• 3–5 years experience in collections, customer service, or credit operations.
• Experience supervising or mentoring teams is preferred.
• Background in fintech, microfinance, banking, PAYGO, or telecom financing is an advantage.
• Strong communication, negotiation, and leadership skills.
• Ability to perform in a fast-paced, target-driven environment.

• Supervise and support a team of Collections Officers.
• Ensure daily follow-up with delinquent customers through calls, SMS, and field visits.
• Track team performance against collection targets and KPIs.
• Coach team members on negotiation techniques and professional customer interaction.
• Ensure accurate reporting and documentation of all collection activities.
• Escalate high-risk accounts and coordinate with field recovery teams when required.
• Conduct daily team briefings and performance reviews.
• Monitor individual collector productivity and quality of engagement.
• Support training and onboarding of new collections officers.
• Maintain strong discipline and accountability within the team.

• Strong communication skills
• Negotiation skills
• Leadership skills
• Ability to perform in a fast-paced, target-driven environment

• 3–5 years experience in collections, customer service, or credit operations.
• Experience supervising or mentoring teams is preferred.
• Background in fintech, microfinance, banking, PAYGO, or telecom financing is an advantage.