Vacancy title:
Call Center Agents

[Type: FULL_TIME, Industry: Banking, Category: Customer Service]

Jobs at:
Onfon Microfinance

Deadline of this Job:
Saturday, October 4 2025

Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Wednesday, October 1 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Description

The Call Center Agents position at Onfon Microfinance involves the following responsibilities:

• Handling inbound and outbound calls: Managing customer inquiries, resolving issues, and providing information about products or services.
• Customer support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
• Data entry and documentation: Recording accurate information into databases and maintaining detailed records of interactions.
• Follow-up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
• Adherence to procedures: Following company scripts and protocols for consistent service delivery.

Qualifications

To qualify for the Call Center Agents position, candidates must meet the following requirements:

• Bachelor’s degree in a related field.
• Experience working in a call center or customer-support role.
• Strong active-listening and verbal-communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.
• Fluency in both English and Kiswahili (spoken and written).

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure
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