Summary
Date Posted: Monday, August 19 2024, Base Salary: Not Disclosed

JOB DETAILS:
Sense of Africa is the leading inbound destination management company in Africa. With offices in Namibia, South Africa, Kenya, Tanzania, Botswana, and Uganda

Company Profile Summary
Sense of Africa is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

Tour Consultant
Specific responsibility/day-to-day activities
Tour Consultant reports directly to the Team Leader in their market cluster.

Bookings Management:
• Accountable for the daily processing of all relevant incoming requests, according to set standards.
• Receive inquiries, open tour files, evaluate and respond, prepare quotations
• Confirming bookings, processing all administrative functions such as booking tours, making reservations, receiving confirmations, reconfirmations, maintaining tour files, invoicing Agent
• Issue vouchers as applicable to suppliers.
• Attend to all supplier queries relating to tour files
• Prepare tour file, guest envelope, book vehicle; calculate water allowance, brief tour guide on all pertinent aspects of the tour.
• Ensuring all tour-related data is input into the Tourplan System.
• Complete all final activities before closing files.
• Ensure all booking SOPs are adhered to.
• Develop and maintain close agent relationships.
• Updating all received requests on the Hub on a timely basis.
• Ensuring that Agent / VIP tours are communicated to the Team Leader well in advance.
• Informing the Team Leader on challenges the team members could be facing, including payment delays and waitlists to get solutions in good time.
• Assisting and guiding other consultants daily as required by the Senior Consultant/Team Leader.
• Conduct regular quality assurance checks to ensure all files are consistently and accurately updated electronically and in physical files.
• Communicate closely with the Team Leader and Head of Reservations
• Assisting with tasks and any other duties as required by the Team Leader/management.
Quotations:
• Acknowledge agents’ emails and prepare accurate and detailed tour proposals promptly.
• Timely acknowledgment and actioning of tour requests from agents as per set guidelines (24-hour acknowledgment on receipt of email).
• Ensure accuracy in tour package offers.
• Prepare creative and detailed proposals in the right format.
• Ensuring all quotations are captured in the Tour plan.
• Ensuring quick turnaround time and professional communication
• Conversion rate of 15% or more.
Reservations:
• Ensure bookings are captured correctly in Tour Plan and all services are booked.
• Ensure that bookings are correctly captured in the Tour Plan and supplier vouchers are dispatched promptly.
• Understand and correctly process cost and gross prices in your plan.
• Pursue better yielding on file revenue by negotiating with suppliers for better rates, cancellation fees, and FOCs.
• Ensure bookings are balanced in the tour plan.

Streamline File Operations:
• Preparation of booking documentation as per the set guidelines
• Compile high-quality documentation for clients without errors
• Ensure handover documentation to operations teams is done 14 days (2 weeks) before clients’ arrival.
• Prepare File checklist 45 days (1 and a half months) before file operations.

Financial Control:
• Ensure costs are captured correctly on the Tourplan, files are invoiced and have correct margins.
• Constantly ensure margin control for each agent as per the set mark-up guidelines in the tour plan.
• Ensure all bookings are invoiced on the Tourplan by the month’s end.
• Ensure payments to suppliers on prepayment are made promptly.
• Minimize Credit Note refunds on files due to misquoting or booking of incorrect services.
• Ensure files are paid for by agents without credit facility promptly.

Minimum requirements
• Relevant degree-level education preferably in Tourism and Hospitality Sectors.
• Minimum of 2 years’ experience in a similar role.
• Strong Communication skills; both verbal and written formats
• Strong Customer Service and Excellent interpersonal skills across all levels
• Attention to detail and with an analytical mind
• Time Management and Organization Skills
• Stress Management and conflict-handling skills
• ICT Proficien
• Proficiency in English and a foreign language will be an advantage.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

If you possess the above qualities, please apply by sending your CV and cover letter only, detailing your suitability quoting the position applying for in the Subject line of the email. The application deadline is 25th August 2024.

Only shortlisted candidates will be contacted.

All Jobs

QUICK ALERT SUBSCRIPTION