Summary
Date Posted: Monday, February 24 2025, Base Salary: Not Disclosed

JOB DETAILS:
Responsibilities:
• Receive and process all booking requests from all booking channels.
• Quoting and preparing itineraries.
• Ensure full payment of bookings is made in line with the booking terms and conditions.
• Engage, discuss, and provide solutions to agents based on their requirements.
• Process and issue detailed booking documentation to agents as required.
• Book reservations for customers based on their specific needs and preferences
• Ensure that records are properly kept and archived per company policy.
• Make follow-ups for provisional bookings and outstanding payments.
• Promptly confirm bookings, subject to available rooms and within defined booking policies.
• Process all reservation inquiries, ensuring all the time that the best solution is provided to the agents.
• Collect, update, and communicate/share all the necessary details concerning guest arrivals to the lodges daily.
• Respond immediately and accurately to any lodge or accounts queries about guest details.
• Prepare any reports as may be required from time to time.
• Issue accurate invoices and reservation summaries to agents.
• Arrange all processed vouchers/documents and ensure that they are carefully & and correctly archived daily.

Experience & Education:
• Degree or Diploma in Hospitality and Tourism Management.
• Excellent up-to-date computer skills (Word, Excel, PowerPoint, itinerary software).
• Must have good experience in using any Reservation Systems.
• Good numerical skills.
• 5-7 Years of working experience in a similar role.
• Excellent communication skills (English & Kiswahili).

Package includes:
• Attractive salary package
• Health insurance for the candidate with immediate family
• Lunch and Transportation


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

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