Summary
Date Posted: Tuesday, July 25 2023, Base Salary: Not Disclosed

JOB DETAILS:
Role’s Summary:
The Quality Assurance Manager (QAM) will be responsible for over seeing product and service development procedures to ensure that products and service rendered meet quality and efficiency standards. The Quality Assurance Manager will also work with clients and staff to ensure the service provided by the staff reflects the Company’s hospitality standards, brand and meets client’s needs and requirements which overall supports Company’s objectives.

KEYRESULTAREAS/ESSENTIALFUNCTIONS
• Supervises the Quality Assurance functions /activities of aproject oritsparts, including Quality Assurance inspection schedules and the collection of Quality Records.
• Working with Hospitality Manager and oversee Company’s product development, quality identification and promoting the Company’s standards and product beem braced by all Company’s stakeholders.
• Responsiblefortrainingandimplementationofcompanypoliciesandstandards.
• Improve standards of lodge and camp services ensuring consistency of standards throughout the units.
• Ensure the camps and lodges are constantly evolving into a better product of the highest standards as well as to en sure all HOD’s and junior staff area the level stounder stand the brand values and consistently adhere to.
• Work closely with Organisational Development Coordinator, local trainers as well a sex ternal consultants to organise, coordinate and train service staff on the company’s set standard and quality of service.
• As custodians of the Company’s quality, advise all stakeholders on all aspects of Company’s quality and standards and ensure consistency.
• Work with an international interior designer on the on going refurbishment of companies five(5)entitiesaswellassmallerprojectsincludingsourcing&purchasing of goods for safari boutiques, amenities and gifting.
• Overseeing the ordering and quality of the in room collateral.
• Carry out periodic assessment of client field operations standards and address any shortfalls in standards, products and service delivery.
• Support the General Manager in creating Client yearly OpEx and CapEx budgets for all Camps and Lodges.EnsurethatallnecessarypurchasingofLodgeequipmentisadequatelybudgetedforpreparingandpresentingperiodicreportsonachievementsandprogress.
• Ensure that all company assets are always in good and required quality and staff are trained in how to correctly use and store them.
• Sourcing and ordering of lodge and camp equipment, furniture, linen, crockery, cutlery and kitchen equipment at timely and required standards.
• Monitor interiors ,guest amenities, linen and equipment, ensuring quality and quantity meet our exceptional standards.
• Adviseotherheadsofsectionsonmattersoftrainingandqualityassuranceasneeded.
• Support the company’s philosophy of operating in an ethical, eco-friendly and sustain able manner.
• Carryout yearly Quality Assurance inspections in all camps and lodges.
• CreateandmaintainemergencyStandardOperatingProcedureandroutinelytrainstaffintherelevantemergencyprocedures.
• Ability to assist in running of camps or lodges as needed.

PERSONALATTRIBUTES:
Education:
• 3-yearsDiplomaorBachelorDegreeinhospitality/touristmanagementorrelatedfield.
• Strong financial a cumen would be an advantage.
• A competent level of computer skills ,basic Google Suite knowledge and knowledge of POS & Xero systems are an added advantage.

Experience and Skills:
•MinimumofFivetoSeven(57)yearsofexperienceinthehighendhospitalityindustry,withastrongunderstandingofstandardpracticesandprocedures.
• Experience in safari operations or remote locations.
• Proficiency in English is required, and additional foreign language skills are beneficial.
• Exceptionalproblemsolvingskills-abilitytocommunicateoperationalchallengeswithrecommendedsolutions.
• Exceptional Leadership skills with the ability to lead ,motivate ,and communicate effectively with staff members.

Personal Attributes:
• Be humble and kind and through their track record with proven integrity.
• Have a high EQ to adapt to and understand and respect all different cultures, specifically Tanzanian culture.
• Adapt, adopt and embed the company culture, vision and mission and then grow along with it and with the team (we are a bespoke brand and different to all high end luxury main stream competitors).
• Excellent customer service and conflict resolution abilities, maintaining composure in a fast-paced environment.
• A passion for luxury hospitality ,attention to detail, and a commitment to sustainability.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (QUALITY ASSURANCE MANAGER) on or before 31st July, 2023 to application@expertconsultancy.co.tz 



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