Product Support Operations Supervisor job at A Private Company
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Vacancy title:
Product Support Operations Supervisor

[ Type: FULL TIME , Industry: Professional Services , Category: Management ]

Jobs at:

A Private Company

Deadline of this Job:
Sunday, November 17 2024 

Duty Station:
Within Tanzania , Dar es Salaam, East Africa

Summary
Date Posted: Friday, November 08 2024, Base Salary: Not Disclosed

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JOB DETAILS:
Job Title: Product Support Operations Supervisor
Job Location: Geita
Industry: Automotive

Job Summary:
The Product Support Operations Supervisor will optimize the daily operations of parts activities and enhance the performance of parts sales to ensure excellent customer service on-site.

Main Responsibilities:
• Assist the Site Parts & Service teams in meeting customer needs and improving communication related to parts supply.
• Monitor daily parts activities, including quotations, orders, invoicing, and ready parts collection.
• Manage, track, and provide updates regarding order status and delivery.
• Oversee customer Statements of Account (SOA), addressing any obstacles to ensure a smooth payment process and avoid overdue debts.
• Identify and resolve customers' parts-related issues, escalating them to the relevant dealer team members.
• Use demand forecasting and planning processes to recommend stock adjustments.
• Evaluate the performance of parts agreements with customers and dealer-related members.
• Support customers in keeping the parts catalog updated on a regular basis. • Follow up with customers regarding machine product link subscriptions.

Job Requirements:
• B.Sc. in Mechanical Engineering or a related field.
• Minimum of 3 years' experience in mining parts activities or a related role.
• Strong ability to delegate tasks and work effectively within a team.
• Excellent interpersonal and analytical skills.
• Proficient in both written and spoken English.
• Familiarity with CAT SIS, TMI, Parts Vision, and other CAT parts-related websites.
• Experience working with Dealer Business Systems.


Work Hours: 8


Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
Deadline 17 Nov 2024.


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Job Info
Job Category: Management jobs in Tanzania
Job Type: Full-time
Deadline of this Job: Sunday, November 17 2024
Duty Station: Dar es Salaam
Posted: 08-11-2024
No of Jobs: 1
Start Publishing: 08-11-2024
Stop Publishing (Put date of 2030): 08-11-2077
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