Summary
Date Posted: Wednesday, June 26 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
Responsibilities
1. Receive parts counter enquiries.
o All customers immediately acknowledged and serviced.
o Recognition of the arrival of a counter customer must be registered.

2. Receive parts enquires by phone, email, in person or other means.
o All enquiries are responded to providing accurate, up to date quotations for that customer in line with the company’s terms for that customer.
o Any ambiguous enquiries are followed up with the customer to identify what is actually required.
o A complete, and updated parts and service reference library is maintained in line with the relevant PDP.
o A working knowledge of basic parts product is maintained.

3. Efficiently Process Order and process B/O (back order) items.
o Contact the customer to advise when B/O items are available for collection and invoicing.
o All B/O’s are processed in line with the company’s credit policy.
o Follow up on the B/O report in conjunction with the PSSR to identify miss-allocated B/O’s and correct them.

4. Credit note requests.
o All requests for returns are dealt with in line with the relevant PDP.

Requirements
o Minimum 6 month induction programme in a Caterpillar dealership with a preference for hands on technical knowledge gained in a workshop environment.
o Qualified to a minimum of OND level in an engineering related discipline.

Work Hours: 8

Experience in Months: 6

Level of Education: Associate Degree

Job application procedure
Share your CV to jobs@radarrecruitment.com 

Further assistance call 0787 672 327

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