Summary
Date Posted: Wednesday, March 05 2025, Base Salary: Not Disclosed

JOB DETAILS:
About Epiroc
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.

Mission
Maintaining the reliability and functionality of Epiroc's exploration machinery, supporting both the company's service standards and the client's operational success.

Core responsibilities
1. Service Management:
• Lead the team in providing effective maintenance, repairs, and upgrades for exploration
• equipment.
• Develop service schedules, ensuring equipment is regularly inspected, serviced, and
• repaired to reduce downtime.

2. Technical Support:
• Offer hands-on technical support to troubleshoot issues, including diagnostics and problem
resolution.
• Collaborate with equipment operators to provide guidance and ensure they understand
proper handling and usage of machinery.

3. Customer Relationship Management:
• Act as the main point of contact for clients regarding service needs, maintaining strong
• relationships to ensure satisfaction and foster repeat business.
• Gather customer feedback to improve service quality and address any concerns proactively.

4. Training and Development:
• Train service technicians on Epiroc equipment and best practices for maintenance and
repair.
• Keep the team updated on the latest advancements in Epiroc technology and industry
standards.

5. Compliance and Safety:
• Ensure all work complies with Epiroc safety standards and regulatory requirements.
• Conduct safety audits and implement measures to improve workplace safety and
environmental responsibility.

6. Reporting and Documentation:
• Maintain records of service activities, including work orders, maintenance logs, and
inventory of parts.
• Provide regular reports to management on service metrics, equipment performance, and
customer satisfaction levels.

Competences, skills and experience
• Technical Expertise: Extensive knowledge of Epiroc's exploration equipment and the mechanics of drilling and mining machinery.
• Leadership Skills: Ability to lead and motivate a team, manage conflict, and drive performance improvements.
• Communication Skills: Strong verbal and written communication skills, necessary for customer interaction and team coordination.

Personality
• Problem-Solving Abilities: A proactive approach to troubleshooting and resolving technical issues with an eye for detail.
• Customer-Focused: Strong customer service orientation, with the ability to manage client relationships effectively.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

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