Summary
Date Posted: Wednesday, August 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Motor Assessor

Job purpose
Internal verification of assessment reports and re-inspecting motor vehicles to assess small damages

Key responsibilities
• Assess the damage and liability for motor vehicle accidents
• Facilitate issuance of repair authority to motor repairers
• Preparation of motor assessment reports
• Re-inspection of vehicles
• Facilitate issuance of release letters to repairers
• Supervision of external motor assessors
• Review external assessors assessment report to save the company on repair expenditure
• Vetting of motor repairers
• Handle customer enquiries and complaints relating to motor accident repairs
• Ensure salvaged vehicles are kept safe before disposal
• Undertake valuation on motor vehicles
• Perform any other duties as may be assigned from time to time

Key Performance Measures
• Motor Loss Ratio
• TAT
• Customer Satisfaction Index
• % of vehicle reassessed
• %of valuation report issued

Internal Relationships:
• Accountable to the Claims Manager
• Required to liaise and work closely with the other departments as may be necessary

External Relationships:
• Britam customers
• Insurance sector players
• Garages

Knowledge, experience and qualifications required
• Bachelor’s Degree in Automotive Engineering
• 4 years’ experience in motor insurance
• Good knowledge of motor insurance covers
• Good working knowledge in vehicle accident assessment and vehicle claims recovery

Competencies
• Knowledge of insurance concepts
• Knowledge of insurance regulatory requirements
• Good understanding of asset valuation and assessment
• Knowledge of claims handling procedures

Core competencies
• Communication skills
• Building Relationships
• Focuses on the Customers
• Develops Self
• Solves Problems


Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure

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