Summary
Date Posted: Wednesday, June 12 2024, Base Salary: Not Disclosed

JOB DETAILS:
Duties and Responsibilities
1. Communicate with the reservation department on the client’s arrival and departure.
2. Greeting and briefing clients with basic information about the Lodges, managing client services during their stay there, and resolving any client complaints.
• To ensure all staff are motivated, have a high standard of work ethic, and follow the company procedures at all times.
1. Inspect clients’ rooms, public areas, and grounds for cleanliness and appearance.
2. Ensure a high level of customer service and guest satisfaction.
3. Handle guest inquiries, requests, and complaints, determined to resolve issues quickly.
• Oversee assigned duties of staff to ensure cleanliness, safety, and compliance with the set rules.
• Oversee the cleanliness and maintenance of the lodge and its grounds.
• Coordinate repairs and renovations to ensure a safe and attractive environment for guests.
1. Managing the movement of staff according to company policy.
2. Inventory management of the lodge assets managing inventory levels for supplies, equipment, and amenities, ensuring sufficient stock for daily operations.
3. Oversee maintenance and cleanliness of the lodge and its grounds.
• Coordinate repairs and renovations to ensure a safe and attractive environment for guests.
• Implement cost-effective measures while maintaining quality service at the Lodge.
• Prepare and submit reports on lodge activities, occupancy, and service performance.
1. Maintain accurate records and documentation related to guest services and operations as required by the Office.

General Requirements
1. Minimum 5-8 years of experience in the hospitality industry.
2. Previous experience working in lodges will be highly valued.
• Good English speaking, leadership skills, guest-oriented, strong communication skills.
1. Flexibility, reliability, and excellent leadership skills.
2. Positive attitude, and a hospitable service-oriented attitude.
3. Age between 30-45 years old.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
For those who meet the criteria for the above positions, please send your CV, Cover letter, and Professional Certificates to the email careerintanzania@gmail.com and the email subject should read the post you are applying for. An email with no Subject will not be considered.

NOTE: All interviews will be conducted at our Offices in Arusha. Only shortlisted candidates will be contacted. If you do not hear from us, please accept that your application did not meet our requirements. Early applicants will be given priority.

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