Summary
Date Posted: Tuesday, September 03 2024, Base Salary: Not Disclosed

JOB DETAILS:
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

ESSENTIAL FUNCTIONS:
1. Helps drive service quality assurance program
• Partners with peers and superiors to determine performance gaps and learning needs
• Works with training council to review key metrics (glitches, LQA, Coyle, standards missed, GES scores) and plans training activities accordingly
• Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis
• Trains managers to train their employees in the needed skills area
2. Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires
3. Maintains an effective Designated Trainer (or Learning Coach) programme.
• Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
• Trains new Designated Trainers (DT) when required and regularly coaches and develops Designated Trainers (DT) in their role and responsibilities
4. Bases the direction for learning on a thorough Learning Needs Analysis.
• Creates and produces an annual Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle.
5. Designs solutions for learning needs by rapidly creating and developing learning programs that target performance gaps.
6. Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change.
7. Coordinates and co-facilitates all components of EMBARK for all new hires to standard.

Leadership & Talent Management
• Co-facilitates and/or coaches others to facilitate Management Development Programs (MDP) and Toolkits
• Is certified to deliver the STEPS program (Supervisory Development Program) and adapts the program to local needs
• Creates and develops blended learning programs that target management competencies
• Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning
• Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period
• Ensures every college recruit completes a structured program with learning objectives
• Supports the HR department with the Top Talent program

General
• Regularly benchmarks the learning function with Corporate Learning Success Levels
• Markets the learning function’s programs, initiatives, and e-Learniing
• Prepares and produces monthly and quarterly training calendars that reflect performance gaps and learning needs
• Prepares and maintains training attendance records in Workday Creates and adheres to an annual budget for all training programs, initiatives, and learning resources Is an active member of the Bluewater innovation committee Coordinates and organises programs facilitated by internal and external trainers
• Participates in and/or supports Lodge Committees (e.g. Safety Committee, Green Committee, etc.)
• Assists in coordinating and participates in employee relations events
• Attends scheduled Learning Manager conference Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• May be required to temporary relocate to Arusha logistics office to help.

NON-ESSENTIAL FUNCTIONS:
• Organize and supervise all employee recreation programs include parties, general meetings, employee relations events, etc.
• Respond to and attend any related hearings for all employee claims against the Lodge including Workers’ Compensation, Unemployment, Department of Labor and Wage & Hour concerns.
• Actively support the Lodge Committees (incl. Safety, Green, Cafeteria, etc).
• Ensure that the cafeteria, employee entrance and Accommodation areas are clean and orderly.
• Perform any other duties as assigned by Management.
• May be required to temporary relocate to Arusha logistics office to help.

KNOWLEDGE AND SKILLS:

Education: College education or equivalent experience

Experience:
Experience required by position is from two to four years of employment in a related position with Four Seasons or other organization.

Skills and Abilities:
• Requires a general working knowledge of Labor laws.
• Working knowledge is generally learned on-the-Job or through a series of professional certifications.
• Requires knowledge of the ability to operate computer equipment.
• Ability to read and speak and write English.

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure
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