Vacancy title:
Customer Services Officers

[Type: VOLUNTEER, Industry: Utilities, Category: Customer Service, Business Operations, Civil & Government]

Jobs at:
Mbeya Water Supply and Sanitation Authority ( Mbeya WSSA )

Deadline of this Job:
Monday, July 20 2026

Duty Station:
Mbeya | Mbeya

Summary
Date Posted: Saturday, July 11 2026, Base Salary: Not Disclosed

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Learn more about Mbeya Water Supply and Sanitation Authority ( Mbeya WSSA )
Mbeya Water Supply and Sanitation Authority ( Mbeya WSSA ) jobs in Tanzania

JOB DETAILS:

Mbeya Water Supply and Sanitation Authority

Responsibilities or duties

• To participate in attending and responding to customers’ inquiries;
• To participate in handling and resolving customer complaints;
• To participate in obtaining information requested by customers;
• To respond to customer calls and inquiries;
• To receive and forward customer complaints to relevant officers;
• To keep records of interactions and transactions with customers;
• To participate in educating customers on the services provided by Authority.

Qualifications or requirements 

• Holder of Bachelor Degree or Diploma in one of the following fields: Entrepreneurship, Customer Service Management, Economics, Planning, Statistics, Business Administration majoring in Marketing, Corporate Management, Accounts, Finance and Commerce from a recognized Institution.

Experience needed

The volunteering programme is strictly intended for skills development and acquisition of work experience and shall not be construed as a basis for automatic employment in the Public Service.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Applicants must be Tanzanian aged between 18 and 35 years.

Applicants must attach an up-to-date Curriculum Vitae (CV) with reliable contacts, including postal address, mail address, and telephone numbers.

Applicants must attach certified copies of academic and professional certificates, academic transcripts, and birth certificates.

Applicants must have two guarantors. Both must be Public Servants.

Applicants must attach an introduction letter from the Village/Street Executive Officer or relevant Local Government Authority.

Applicants must be willing to volunteer in the respective assigned area.

Applicants must attach a copy of the National Identification Card (NIDA).

Applicants must attach two (2) coloured passport size pictures.

Applicants must not have been convicted by any Court of Law for criminal or disciplinary offences and must possess good conduct and acceptable moral character within the community.

Testimonials, Provisional Results, Statements of Results, and Form IV and Form VI Results Slips shall not be accepted.

All foreign academic certificates must be recognised by the relevant authorities, namely TCU, NECTA, or NACTVET.

The volunteering programme is strictly intended for skills development and acquisition of work experience and shall not be construed as a basis for automatic employment in the Public Service.

Applications should reach the undersigned before/on 20th July, 2026.

Only shortlisted candidates will be contacted.

The successful applicant should be ready to commence work on 1 August, 2026.

A signed application letter, written in either Swahili or English, should be addressed to:-

Managing Director,

Mbeya Water Supply and Sanitation Authority,

P.O. Box 2932,

MBEYA.

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