Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

The key purpose of this role is to manage efficiently the CXC agent team assigned, executing the strategies that will allow the team to meet the commercial objectives, assuring that the team meet their KPI's and generate an effective alignment between the team in the ground and the CXC Team

Key Roles and Responsibilities:

• Supervise his/her team to assure the correct management, aligning and coaching the team identifying the market's opportunities with the ultimate goal to guarantee the commercial objectives of the area.
• Develop the team members through a coaching related activity, listening to their calls and identify the rooms to improve in order to maximize the productivity, DIGITAL ADOPTION and sales effectiveness.
• To assure that the team assigned is complying with the productivity indicators such as (Contractibility rate, Strike Rate, Quality of the Call) as well as the KPIs such as Volume target, coverage and high profit volume target.
• Control the technological tools given to the team assuring the well-functioning of the tools to perform the required job.
• To control and administer his HR allocated, such as annual leave, permits, or any issue related to their safety and well-being. This must be communicated to the CXC team leader and HR BP to manage the issue proactively.
• Channel identified issues to the CXC Team leader with the cross-functional areas to have the respective solution for these specific issues.
• Provide feedback to the CXC Team leader and CXC Manager in writing around the performance of the team and any issue related to that performance. Assure that each routine is compiled by the team member
• Key Attributes and Competencies:
• Service oriented, Sales/Commercial oriented, Effective communication skills
• Strong problem-solving skills
• Strong presentation skills and ability to articulate views clearly and logically
• Proactive and innovative approach to analysis
• Resilience and ability to work in a pressurized environment
• Investigative skills
• Honesty and integrity

Minimum Requirements:

• Degree level qualification or equivalent, preferably in Commerce
• 2 to 5 years of relevant commercial experience, including experience and analysis
• Experience in reporting set up, analytics and sales insights
• Computer literacy - Basic knowledge of Excel/Word

• Supervise his/her team to assure the correct management, aligning and coaching the team identifying the market's opportunities with the ultimate goal to guarantee the commercial objectives of the area.
• Develop the team members through a coaching related activity, listening to their calls and identify the rooms to improve in order to maximize the productivity, DIGITAL ADOPTION and sales effectiveness.
• To assure that the team assigned is complying with the productivity indicators such as (Contractibility rate, Strike Rate, Quality of the Call) as well as the KPIs such as Volume target, coverage and high profit volume target.
• Control the technological tools given to the team assuring the well-functioning of the tools to perform the required job.
• To control and administer his HR allocated, such as annual leave, permits, or any issue related to their safety and well-being. This must be communicated to the CXC team leader and HR BP to manage the issue proactively.
• Channel identified issues to the CXC Team leader with the cross-functional areas to have the respective solution for these specific issues.
• Provide feedback to the CXC Team leader and CXC Manager in writing around the performance of the team and any issue related to that performance. Assure that each routine is compiled by the team member

• Service oriented
• Sales/Commercial oriented
• Effective communication skills
• Strong problem-solving skills
• Strong presentation skills and ability to articulate views clearly and logically
• Proactive and innovative approach to analysis
• Resilience and ability to work in a pressurized environment
• Investigative skills
• Honesty and integrity
• Computer literacy - Basic knowledge of Excel/Word

• Degree level qualification or equivalent, preferably in Commerce
• 2 to 5 years of relevant commercial experience, including experience and analysis
• Experience in reporting set up, analytics and sales insights