Summary
Date Posted: Tuesday, March 04 2025, Base Salary: Not Disclosed

JOB DETAILS:
Position Objective:
We are seeking Branch Managers to lead and oversee the operations of our branches. The ideal candidate will be responsible for driving growth, profitability, and customer satisfaction while maintaining operational efficiency.

Key Responsibilities:
1. Develop the branch budget and strategy to ensure profitability.
2. Create and pursue sales opportunities to meet targets and exceed customer expectations.
3. Coordinate branch goals with retail officers for annual objectives and sales campaigns.
4. Conduct regular meetings with retail officers, branch staff, and training sessions to ensure branch coordination.
5. Track and evaluate branch objectives to assess progress and performance effectively.
6. Enhance the quality of business relationships with retail clients.
7. Visit customers regularly to maintain loyalty and expand the customer base.
8. Offer financial products and services tailored to the unique needs of SMEs, such as business loans, working capital financing, and cash management solutions.
9. Provide expert advice and guidance to SME clients on financial matters, helping them achieve their growth objectives.
10. Identify and target Government agencies at local, regional, and national levels to solicit their banking business.
11. Develop and maintain strong relationships with Government officials, understanding their financial requirements and offering suitable banking solutions.
12. Liaise with the public and Government officials in the area of operation to maintain good public relations and project a positive image of the bank.
13. Comply with the Bank’s policies, local laws, regulations, controls, and procedures.
14. Identify and mitigate operational and environmental risks inherent in branch service delivery and minimize impact/exposure. Ensure tidiness across the branch premises and exercise clean-desk policies.
15. Ensure adherence to all operational procedures by branch staff as prescribed in the operating manuals/standard operating procedures (SOPs).
16. Ensure adequate supply of stationery and cash to meet day-to-day operations. Ensure proper security is in place for cash and all bank documents/assets.
17. Carry out regular snap checks for cash in tills/strong-rooms, controlled stationery, and all suspense and stamp accounts.
18. Compile timely replies to all audit reports and ensure that auditors’ recommendations are implemented.
19. Ensure availability of required stationeries and equipment.
20. Handle general administration of the branch.
21. Assess workforce and development needs of branch staff and advise Head Office accordingly.
22. Plan and manage staff administration issues, such as local leave, training, and staff rotation, in consultation with the Chief Manager Branches.
23. Carry out periodic staff evaluations.
24. Perform any other duties as assigned by the Chief Manager Branches or higher authorities.
25. Ensure compliance with Anti-Money Laundering requirements:
• Verify and identify customers, including performing Quality Assurance on account openings and general KYC/CDD issues.
• Retain adequate records of identification, account opening, and transactions, and ensure proper filing of customer mandates.
• Report suspicious transactions effectively.
• Raise awareness of Money Laundering prevention by training branch staff.

Contributes to:
• Customer retention through high customer service standards.
• Business growth by achieving budgeted revenue targets.
• Minimization of operational costs, improving overall branch profitability.
• Enhanced control and security at the branch.

Qualifications, Skills & Experience:
• A Bachelor’s degree in Banking, Economics, Commerce, Business Administration, Finance, or equivalent from a recognized institution.
• At least eight (8) years of experience in the banking or financial industry, with at least three years of managerial experience in branch operations, SME, and credit management.

Personal Attributes and Behavioral Competencies:
• Ability to demonstrate Tanzania Commercial Bank’s core values: Customer Focus, Trustworthiness, Creativity, Teamwork, and Excellence.
• Ability to prioritize tasks and meet deadlines.
• Ability to work quickly, accurately, and consistently under pressure.
• Strong leadership and people management skills.
• Experience in managing SME portfolios.
• Self-driven with a results-oriented mindset.
• Excellent communication and influencing skills with strong analytical capabilities and attention to detail.


Work Hours: 8

Experience in Months: 96

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Click here

All Jobs

QUICK ALERT SUBSCRIPTION