Vacancy title:
System Admin: Digital Channels Support

[Type: FULL_TIME, Industry: Telecommunications, Category: Computer & IT]

Jobs at:
Vodacom

Deadline of this Job:
Friday, August 15 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Wednesday, July 30 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Responsible for M-Pesa core end to end operational support and manage its associated digital channels. This role involves monitoring app performance, resolving user issues, coordinating with development teams, and ensuring a seamless mobile money experience for end users.

Key accountabilities and decision ownership 

• Perform System Management (M-Pesa Core)
  •Monitor the performance and availability of the M-Pesa mobile app on Android and iOS platforms.
  •Respond to and resolve user-reported issues, crashes, and bugs in a timely manner.
  •Track app analytics and crash reports using tools like Firebase or similar tools
  •Perform the systems incident, problem & change process with internal and external (MPA) stakeholders. 
  •Perform and maintain the system security.
  •Business Continuity Management 
  •Mini App Development, Implementation & Support 
  •Support all projects under M-Pesa (MPA & local)
  •M-Pesa Product support    

Who you are

Core competencies, knowledge and experience 
•Operating system Unix, Linux (RHEL, SUSE) and Windows 
•Relational Database Management Systems (Oracle, GaussDB, MYSQL)
•Mobile security best practices 
•Excellent communication skills
•Familiarity with Android and iOS platforms, mobile app architecture, and APIs.

Must have technical/professional qualifications: 
•Bachelor’s degree in computer science or its equivalent.
•Build and maintain relationship with key stakeholders.
•Understanding of mobile money platforms, especially M-Pesa, is highly desirable.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

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